Inside Sales Manager

Hi, I'm Ana Grilo, your Recruiter and we are excited to learn more about you and your unique background.

As an Inside Sales Manager at Dstny, you’ll turn customer interest into real business opportunities. From the first conversation through to closing and account growth, you’ll own the customer journey in a fast-paced communications environment.

What you'll do:

Pipeline Generation & Qualification

• Own inbound and outbound opportunities from initial qualification through to contract completion.
• Qualify opportunities against the Dstny Ideal Customer Profile (ICP), assessing customer fit, product fit and genuine buying signals.
• Respond quickly to enquiries and ensure quotes, follow-ups and contracts are handled accurately and efficiently.
• Run outbound sequences into target accounts and re-engage dormant opportunities.
• Escalate strategic opportunities to Account Managers and Directors with a clear, structured handover.

Customer Engagement & Discovery

• Engage confidently with commercial, product and technical stakeholders by phone, email and video.
• Understand customer needs quickly and connect them with the right Dstny solutions.
• Coordinate technical sessions with Pre-Sales when required, providing the right context for an effective handover.

Account Ownership, Deal Closure & Growth

• Own the commercial relationship for a defined portfolio of customers.
• Act as the named commercial contact, building consistent, long-term relationships.
• Handle objections, negotiate terms and close opportunities efficiently.
• Identify upsell and cross-sell opportunities based on customer needs, usage and growth potential.
• Maintain early customer interest for products approaching launch.
• Forecast accurately and maintain clear visibility of progressing and stalled opportunities.

Internal Collaboration

• Collaborate closely with Customer Success, Marketing and Operations on campaigns, customer initiatives and handovers.
• Share customer and market insights across the organisation and feed customer needs back into Product Management.
• Use AI tools to support account research, outreach, quote preparation and call preparation.
• Contribute to improving Dstny’s qualification framework and sales methodology.

Governance & Quality

• Keep contracts, orders and CRM information complete, accurate and up to date.
• Maintain strong pipeline hygiene to support accurate reporting and forecasting.
• Follow GDPR and relevant marketing and data-protection requirements.
• Review and verify AI-assisted content before it reaches customers.

Who you are:

• 2–5 years of experience in Inside Sales, Sales Development, Account Management or a similar commercial role.
• Experience within telecommunications, UCaaS, cloud communications, connectivity or a related technology environment.
• Good understanding of voice, connectivity and communications services.
• Proven experience managing and closing a high volume of transactional opportunities within short sales cycles.
• Experience managing ongoing commercial relationships with a portfolio of customers.
• Strong sales discipline across qualification, prioritisation, follow-up and forecasting.
• Experience using CRM and sales engagement tools such as HubSpot or similar.
• Confidence engaging customers by phone, email and virtual meetings.
• Experience preparing quotes, handling objections, negotiating terms and closing deals.
• Strong written and verbal communication skills.
• Good commercial awareness, including an understanding of cost drivers, margins and customer value.
• Confidence using AI tools to improve productivity and develop repeatable sales approaches.
• A customer-centric, resilient and results-driven mindset.
• Strong organisation and attention to detail, with the ability to manage competing priorities.
• Sound judgement about when an opportunity needs to be escalated and how to ensure a smooth handover.
• A collaborative approach, curiosity and willingness to continuously learn.

Desirable

• Experience working within a channel or partner-led model as well as direct sales.
• Exposure to UCaaS, SIP, Contact Centre or CPaaS solutions.
• Experience developing or improving a sales qualification framework.

What we offer you:

At Dstny, we believe great people do their best work when they feel supported, trusted and challenged. In return for your contribution, we offer:

• A modern, international SaaS environment with opportunities to grow and develop your career
• Work with a talented and passionate teams of like minded professionals.
• Gain exposure to cutting-edge technologies in cloud communications.
• Be part of an internationally diverse company with a strong culture.
• 25 vacation days plus your birthday off
• Health insurance and life insurance
• Meal allowance of €10.46/day
• Home office allowance
• Hybrid working: 2 days per week in the office

• As we are a truly international team, please provide your CV in English