Inside Sales Representative

Full-Time | Remote | Melbourne Business Hours

Base Pay + Performance Bonus

ProShield Security

Convert inbound enquiries into customers while actively generating new residential and commercial sales opportunities.

ProShield Security is a growing Melbourne residential and commercial security company.

We supply and install smart locks, security cameras and other security solutions, with expansion into CCTV, alarms, intercoms, access control, bollards and security shutters.

We generate inbound leads through our marketing and use GoHighLevel, AI and automation to manage the customer journey.

We are looking for a strong Sales Representative to take ownership of our leads, actively generate new opportunities and help grow our customer base.

Your main responsibility is to convert existing enquiries and actively generate new sales opportunities.

You will:

• Call new inbound leads quickly, with a target first call attempt within 60 seconds.
• Qualify customers, understand their needs, explain solutions, handle objections and ask for the booking.
• Follow up leads consistently until there is a clear outcome.
• Manage every lead in GoHighLevel, including notes, pipeline stage, follow-up and next action.
• Coordinate bookings, technician availability, customer communication and post-installation follow-up.
• Proactively find and contact new potential customers through cold calling, email, LinkedIn and other outbound prospecting.
• Generate new residential and commercial opportunities, including potential work with homeowners, builders, property managers, offices and other businesses.
• Re-engage previous leads and identify opportunities for additional services, referrals and repeat business.

Our AI already provides immediate initial responses and supports our follow-up systems. We need someone who provides the human sales, prospecting and customer-management layer that turns opportunities into revenue.

This is a performance-focused role. We will measure areas including:

• Speed to lead, contact rate and follow-up completion.
• Lead-to-booking and quote-to-sale conversion.
• Completed jobs and revenue generated.
• CRM accuracy and proper management of all opportunities.
• Outbound prospecting activity.
• New qualified opportunities generated.
• Customer experience and post-installation follow-up.

Every open opportunity should have a clear owner, correct stage and next action.

When inbound leads and urgent follow-ups are under control, you should be actively prospecting for new business rather than waiting for the next lead.

You will have regular coaching, KPI reviews and structured 30, 60 and 90-day performance reviews.

Strong performance can lead to additional bonuses and greater responsibility as ProShield grows.

You should have:

• Excellent spoken and written English and confidence speaking with customers by phone.
• Previous sales, lead-conversion or appointment-setting experience.
• Experience or confidence with outbound prospecting and cold calling.
• Strong objection handling, follow-up and closing skills.
• Good CRM discipline, organisation and attention to detail.
• A proactive approach to finding and creating new opportunities.
• Availability to work full-time hours aligned with Melbourne, Australia.

Experience with GoHighLevel, B2C sales, outbound sales, home services, security, construction or property services is an advantage but not essential.

We can teach you our products.

We need someone who already knows how to communicate, sell, prospect, follow up and take ownership.

You will receive:

• Full-time remote work with an existing flow of inbound leads.
• Established CRM, AI and automation systems.
• Product and process training.
• Base compensation plus performance-based bonus opportunities.
• The opportunity to generate additional sales through outbound prospecting.
• Opportunity to grow into a senior sales or management role as ProShield expands.

To apply, submit your CV and briefly answer:

1. What have you sold before, and were your leads inbound, outbound or both?
2. Which CRM systems have you used?
3. What sales targets or KPIs were you personally responsible for?
4. Can you work full-time Melbourne business hours?

Shortlisted candidates will complete a short voice assessment and practical sales exercise, followed by a structured interview and live role-play.

The strongest 2–3 finalists may complete a short paid practical assessment before we make our final hiring decision.

We hire based on demonstrated sales ability, communication, initiative, organisation and ownership, not CV presentation alone.