Inside Sales Representative (Account Management)

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview

Job Title: Inside Sales Representative

Contract: Permanent

Workplace: Hybrid – 2 days in office per week in Hemel Hempstead Office

Hours: 35

Reports to: Sales Manager

The Role

We’re looking for a commercially driven Inside Sales Account Manager to join our UK Transactional Sales Team. This senior-level role is focused on maximising revenue and growth from an existing portfolio of B2B clients.

You’ll take ownership of a defined book of business, working consultatively to understand customer needs, expand wallet share, and position BHN solutions that deliver measurable impact. This is a hands-on sales role with a strong account management focus, ideal for someone who thrives in a fast-paced, growth-oriented environment.

Responsibilities

• Account Ownership: Manage and grow a portfolio of mid-market to enterprise-level clients across multiple sectors.
• Revenue Growth: Drive upsell, cross-sell, and renewal opportunities with a clear focus on increasing account value.
• Strategic Sales Engagement: Position BHN as a trusted partner through proactive outreach, solution-based selling, and executive-level engagement.
• Account Planning: Build and execute strategic account plans that align to customer goals and deliver mutual success.
• QBRs & Value Reviews: Lead structured QBRs and business reviews to demonstrate ROI, expand scope, and maintain strong client alignment.
• White Space Exploration: Identify new commercial opportunities within existing accounts by leveraging performance data and market trends.
• Stakeholder Management: Develop deep relationships across customer organisations to build loyalty and secure multi-threaded engagement.

Qualifications

• Strong experience in B2B account management or inside sales with a clear record of revenue growth and retention success
• Strong command of strategic selling, value-based conversations, and QBR execution
• Proficiency in building actionable account development plans and managing stakeholder relationships
• Sales mindset with a customer-first approach—able to listen, understand, and present tailored solutions
• Confident communicator and skilled relationship builder, able to influence at all levels
• Highly organised, self-motivated, and results-focused, with the ability to manage a diverse account base
• CRM-savvy and data literate—you use insights to drive decisions, forecast accurately, and track performance
• MS Office literate, with strong proficiency in tools such as Outlook, Excel, Word, and PowerPoint
• Excellent written communication skills, including professional email etiquette and the ability to craft clear, concise messages
• Exceptional attention to detail and a proactive, solutions-focused mindset
• Strong time management skills, able to prioritise workload effectively and work well under pressure

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.