Intake Specialist / Long Term Care Liaison (Spanish Bilingual) Central America

Job Overview

We are seeking a compassionate, detail-oriented, and bilingual Intake Specialist / Long Term Care Liaison to join our team and help increase assisted care within New York City’s senior sector. In this role, you will process member referrals from the Marketing Department and serve as the primary point of contact for members and their families, guiding them through the requirements needed to receive home care services.

Key Responsibilities

• Client Guidance: Educate prospective members and their families on the requirements to establish home care services.

• Coordination: Act as a liaison between members, nursing facilities, physician offices, hospitals, and insurance companies.

• Enrollment Support: Assist with assessment scheduling and coordinate the enrollment process, ensuring members stay updated throughout.

• Referral Processing: Process daily member referrals received from the Marketing Department.

• Reporting: Update daily reports accurately using the Inflowcare app.

Required Qualifications & Experience

• Experience: At least 1 year of professional experience as an Intake Specialist or Long Term Care Liaison.

• Language: Fluent bilingual proficiency in Spanish and English (written and verbal).

Required Skills

• Core Traits: Self-motivated, driven, and passionate about ensuring members receive quality care.

• Interpersonal Skills: Compassionate, an avid listener, and professional in demeanor and attire.

• Organizational Skills: Strong problem-solving abilities, high attention to detail, and excellent time management.

• Software Proficiency: Experience working with Inflowcare, Visiting Aid, ePaces, and Microsoft Outlook.