Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of the Integration team, the Integration Analyst works directly with clients and internal business partners to manage the implementation of the DTCC Solutions suite of products. The Integration Analyst will act as the primary point of contact for Client engagements while managing a project plan, and executing and overseeing all onboarding activities through "go- live" to ensure targeted completion dates are achieved.
Your Primary Responsibilities:
Manage all aspects of existing Client amendments including account additions, terminations, mergers and name changes.
Ensure accurate and timely resolutions to all issues that arise during the Client amendment projects
Execute on Global Verification and approval process for new Client onboarding and amendments
Educate Clients on the project materials required for the Client amendment process
Monitor client progress during initial production rollout of Client amendment changes.
Proactively share best practices with team members inside and outside of Onboarding.
Support the maintenance of internal procedure documentation for existing Client amendments
Recommend improvement ideas to increase the efficiencies and effectiveness of the team
Proactively manage outreach and execution of Clients incident remediation as directed by management
Contribute to internal projects when required by management
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:
Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
Strong Client focused experience working in the financial or professional services industry.
Experience working as an independent contributor in a team setting
Strong Client facing communication skills, both written and verbal
Independently support clients and manage client and/or internal projects
Great interpersonal skills with ability to work effectively in a team environment.
The salary range is indicative for roles at the same level within DTCC across all US locations. \Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.