Integration Specialist

Let’s be honest, acquisitions are exciting. They are also occasionally a technical treasure hunt where the treasure is “where are the passwords?” and the map was last updated during a different geological era. That is where you come in. We’re looking for an Integration Specialist to help bring newly acquired businesses and clients into the First Focus environment. You’ll work across systems discovery, tool deployment, documentation, migrations, monitoring, and Go-Live readiness, basically helping turn “newly acquired technical mystery box” into “supported, secure, visible, and not held together by one heroic spreadsheet.” You’ll need strong working knowledge of core MSP systems like RMM, antivirus, monitoring, backup, documentation platforms, remote access tools, and secure credential management . You’ll also need the calm, practical mindset of someone who can look at a tangled environment and say, “Right, let’s make this boring,” which in IT is a compliment of the highest order. About First Focus First Focus is Australia’s leading mid-market MSP, with almost 500 people across Australia, New Zealand, and the Philippines. We’ve been growing for over 15 years, which in MSP years is approximately 400, especially if you count printer tickets. Our culture is built around being informed, aligned, supported, and rewarded for doing great work. We care a lot about our values, especially Be The Solution , which fits this role beautifully. You can read more about them here: https://www.firstfocus.com.au/about-us/ What you’ll be doing You’ll help integrate newly acquired client environments into First Focus systems, standards, and support. You’ll be: Running technical discovery across servers, endpoints, networks, applications, users, and third-party systems Deploying First Focus tools across RMM, AV, monitoring, backup, patching, remote access, and reporting Moving clients away from legacy MSP tools, ideally without leaving ghost agents lurking in the shadows Documenting environments clearly in IT Glue and other First Focus systems Importing and securing credentials in PasswordState and approved secure systems Supporting Go-Live readiness, clean handovers, and internal team collaboration Spotting risks, gaps, oddities, and those delightful “why is it like that?” moments What good looks like You’ll know you’re doing well when: First Focus tools are deployed accurately and on time Discovery work is thorough, useful, and not just “probably fine” Documentation is clear enough that future teams do not need a shovel and torch Credentials are secure, complete, and ready before Go-Live Monitoring, backups, and asset visibility are in place before support takes over Service Delivery gets a clean handover with minimal mystery Internal teams trust you because you communicate early, clearly, and without unnecessary drama