Intern Customer Support & Solutions (all genders welcome)

Join the movement and find new inspiration.

We have an exciting opportunity as:

Intern Customer Support & Solutions (all genders welcome)

>> Starting as of January 1st 2027 - Minimum of 6 months (possible prolongation for up to 12 months)

at the Kia Connect GmbH in Frankfurt/Main, Germany.

Check out more about Kia Connect at our LinkedIn page or at our Webpage.

Job Mission:

Learn and contribute to the daily customer support operations of Kia Connect, as 2nd level customer support you will help to resolve customer issues, improve service quality and enhance our AI-powered customer support solutions. Based in Frankfurt/Main, Germany, you will gain hands-on experience in an international, technology-driven environment, working with customer support tickets, second-level operations, AI knowledge management and customer support analytics.

For your internship at Kia Connect you need to be enrolled at a University (within the European Union) during the whole internship period. Furthermore, you need a valid visa and an unrestricted permit to work in Germany.

We recommend completing a six-month internship with us (with the possibility to prolong to 12 months), as this gives you sufficient time to learn about our customer support operations, systems and processes and take ownership of your responsibilities.

Your Responsibilities:

• Actively contribute to daily customer support operations, supporting the resolution of customer inquiries and ensuring a high level of customer satisfaction.

• Work with customer support cases and second-level support activities, helping to investigate more complex customer issues and coordinate their resolution.

  
  

  You will not get bored:

• Handle and investigate customer support tickets, analyse reported issues and coordinate their resolution with internal teams and external service partners.

• Support the handling of time-critical, complex and sensitive customer cases, ensuring appropriate follow-up and coordination with relevant stakeholders.

• Collaborate with different teams, including Product, Data and Legal, to investigate customer issues and drive solutions.

• Analyse customer feedback and Voice of Customer (VoC) insights to identify recurring pain points and recommend improvements to the customer experience.

• Support the testing and validation of new customer support processes, AI features, automations and system enhancements.

Your Profile:

• Current Bachelor’s or Master’s student in Business Administration, Customer Experience Management, Communication or a comparable field.

• Fluent English, written and spoken; knowledge of another European language is an advantage.

• Previous experience in customer support, customer service or a customer-facing role is an advantage.

• Strong interest in customer support, digital services, AI and technology.

• Initial experience with CRM systems, customer service platforms or reporting tools is an advantage. Knowledge of Salesforce is a plus.

• Excellent problem-solving and communication skills, with a structured and solution-oriented approach to work.

• Proactive attitude, attention to detail and willingness to take ownership of tasks.

• International mindset and ability to collaborate with colleagues across different departments and countries.

What we offer:

• A paid internship in an international and innovative connected mobility environment.

• Hands-on exposure to digital business models and process improvement initiatives.

• Close collaboration with experienced colleagues and stakeholders across Kia Connect.

• Flexible working arrangements in accordance with the applicable Kia Connect policy.

• Access to learning and development opportunities.

Salary & additional benefits:

• Monthly gross salary: € 2,550

• Engaging events and celebrations

• Smart Working: Core hours from 10 am to 3 pm, remote work 2 days per week

• Job Ticket

• Free lunch in our canteen

• LinkedIn Learning License

• Inspiration Hour

About Kia Connect:

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the third-largest automotive group in the world.

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

In 2019 Kia Europe has launched its Connected Car services with the latest generation of the Kia Soul and will continue the rollout to its complete European Lineup. The role of Kia Connect is to manage these services as well as to develop, deploy and monetize future services to enhance the convenience of our customers and the profitability of our company.

Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations.

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions.

• Demanding challenges to which you can creatively contribute.

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.