Intern, Digital Delivery Associate

Job Summary

The Digital Delivery Intern will support value stream team members across the product delivery lifecycle and get hands-on exposure to program-level agile facilitation, project coordination, and agile coaching in a Life & Annuity insurance environment. Interns will contribute to real deliverables while learning how scaled agile (SAFe) and traditional project management can work side by side.

This position will collaborate with Agile Program Leads, Agile Excellence Coaches, Product Delivery Managers, Product Owners, Value Stream Leads, and both technical and non-technical stakeholders

Duties and Responsibilities

Program Increment (PI) Cycle Support

• Assist with pre-PI planning activities, including dependency mapping and capacity/resource conflict reviews.
• Help with PI planning logistics, including scheduling, materials, board setup, and note-taking.
• Help maintain risk and dependency boards and follow up on open items with owners.
• Capture notes, decisions, and action items from cross-team sync meetings, system demos, and inspect and adapt-style retrospectives.
• Assist with compiling program-level metrics and preparing simple dashboards on PI progress and health.

Agile Knowledge Center

• Help organize, update, and maintain content in the agile delivery knowledge center (playbooks, templates, guides, training materials, and FAQs).
• Research industry practices (e.g., SAFe, Scrum, Kanban) and summarize findings for the team.
• Draft job aids, quick-reference guides, and onboarding content for teams and value streams as they adopt agile practices.
• Review existing content for accuracy, consistency, and usability, and recommend improvements.

Agile Coaching and Enablement Support

• Support Agile Excellence Coaches with workshops, training sessions, and team working sessions (logistics, materials, and follow-up).
• Gather feedback from participants and help summarize themes and improvement ideas.
• Observe agile ceremonies and share observations with coaches to help identify opportunities for improvement.
• Internship Project

Small Project and Delivery Support

• Support Digital Delivery team members managing smaller projects and enhancements by helping prepare project plans, status reports, and management presentations.
• Update project work in tracking tools (e.g., Jira), including plan dates, health status, and actuals.
• Help maintain SharePoint and other team collaboration sites.
• Assist with meeting coordination, agendas, and stakeholder communications.

Own a defined project during the internship (for example, refreshing a section of the knowledge center, building a metrics dashboard, or documenting a process), and present results to the Digital Delivery team at the end of the internship. Use AI tools to analyze feedback and surface themes, and to help build training materials and facilitation aids across all support areas above.

Education and Experience

• Currently pursuing a bachelor's degree (or recently completed one) in Business, Information Systems, Computer Science, Project Management, Finance, or a related field.
• Prior project, coursework, internship, or club experience involving teamwork, coordination, or process improvement is helpful but not required.
• Interest in agile delivery, project management, or the insurance and financial services industry.

Preferred

• Exposure to agile concepts such as Scrum, Kanban, or SAFe through coursework, certification, or personal study.
• Familiarity with Atlassian products, Microsoft Teams, PowerPoint, AI tools or similar applications.
• Interest in Life & Annuity products or technology delivery.

Skills and Abilities

• Strong written and verbal communication skills, including the ability to summarize information clearly for different audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
• Analytical and problem-solving aptitude, with curiosity about how to spot risks, dependencies, and roadblocks.
• Collaborative, dependable, and comfortable working with people at all levels of the organization.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); comfort with SharePoint and Teams.
• Willingness to learn quickly and accept feedback.
• Self-starter who asks questions, seeks out learning opportunities, and follows through.