Internal Communication Officer

Job Purpose The Internal Communication Officer drives the organization's internal communication strategy to build a connected, informed, and inspired workforce. Key Focus Areas: Strategic Alignment: Connects staff, volunteers, and stakeholders with the organization's mission, values, and long-term goals. Information Flow: Ensures timely, transparent, and accessible communications across all departments. Culture Champion: Actively fosters an inclusive, collaborative, and motivated organizational environment. Key Responsibilities A. Internal Communication Strategy Develop and implement a comprehensive internal communication strategy aligned with the organization's mission and goals. Identify the most effective channels and formats for communicating with different internal audiences (staff, volunteers, board members). Regularly evaluate the effectiveness of communication initiatives and recommend Maintain a communication calendar to ensure timely delivery of key B. Content Creation & Management Write, edit, and produce internal newsletters, announcements, memos, and Manage internal communication platforms including the intranet, email bulletins, and messaging tools (e.g. Teams, Slack). Create engaging multimedia content (videos, infographics, and presentations) in coordination with the Video Content Production Section , ensuring it reflects the charity's culture and humanitarian values. Coordinate internal coverage of events, campaigns, and organizational C. Leadership & Staff Engagement Support senior leadership in crafting clear, consistent, and inspiring messages for staff- wide communication. Facilitate two-way feedback channels between employees and Organize town halls, listening sessions, and internal workshops to strengthen organizational cohesion. Monitor staff morale and engagement levels and produce regular insight reports for D. Internal Events & Initiatives Plan and coordinate internal events such as awareness days, team-building activities, and recognition ceremonies. Support onboarding programmes to help new staff and volunteers understand the organization's culture and values. Champion internal initiatives that promote well-being, inclusion, and a sense of E. Coordination & Collaboration Work closely with HR, Programme, and operation teams to ensure consistent and coordinated messaging. Act as a liaison between departments to identify communication gaps and provide Support crisis communication efforts and ensure timely internal updates during critical Follow up on all financial transactions and requests for the Corporate Communication Department in coordination with the Accounting Department. Qualifications & Experience A. Education Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field. A postgraduate qualification or professional certification in internal/corporate communications is an advantage or a related field with a focus on internal communications B. Experience Minimum 4 years of relevant experience in internal or corporate Previous experience working in a non-profit, charity, or humanitarian organization is highly desirable. Proven track record in content production, platform management, and stakeholder C. Skills & Competencies Exceptional written and verbal communication skills in English; Arabic is strong Familiarity with graphic design tools such as Canva, Adobe InDesign, or Familiarity with internal communication platforms (SharePoint, Intranet, Teams, Slack). Good understanding of project management and organizational skills, ensuring high attention to detail. Ability to work collaboratively in a multicultural and fast-paced Demonstrated ability to handle sensitive and confidential information with Core Values & Behavioral Competencies Deep commitment to the organization's charitable mission and humanitarian Creative thinking and ability to develop compelling communication Proactive, self-motivated, and able to take initiative without close Resilience and ability to manage multiple priorities under Empathy, inclusivity, and a people-first approach to Working Conditions Office-based exclusively at the organization’s offices in Khartoum (no hybrid working arrangements). Occasional requirement to work outside regular hours during events or organizational May in