Internal Communications, Channels and Content and Data Manager

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, becoming AI-enabled, and even more customer centric. This goes for our internal communications team too. So, if you want to be bold in the pursuit of big ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4

Department: HR & Communications

Location: Southampton, United Kingdom (Preferred location) or London, United Kingdom (Hybrid working)

Contract Type: Fixed Term Contract

Contract Length: 12 months

Regulated/Non-Regulated: Non-Regulated

The Internal Communications Manager – Channels, Content and Data leads the:

• Strategy, management and evolution of Quilter’s internal communications channels, ensuring colleagues can easily discover, understand and act on information that supports the organisation’s strategy, culture and employee experience.
• Quality, planning and effectiveness of internal communications content, setting high editorial standards and working with Internal Communications Business Partners to ensure content is engaging, accessible, targeted and aligned to Quilter’s strategic priorities.
• Data, insight and measurement of internal communications, using audience, content and channel data to generate actionable insight, improve targeting and continually increase communications effectiveness and engagement.
• AI-enabled evolution of our channels, content and ways of working, identifying and applying opportunities to improve colleague experience, communications quality, team productivity and the service we provide.

Since IC is part of the HR function, the Internal Communications Manager – Channels, Content and Data, will be deeply connected to Quilter’s people strategy and will constantly look for opportunities to build connection and create alignment across the function.

Key Responsibilities

Channel Management

• Lead the strategy, management and ongoing development of Quilter’s internal communications channels, ensuring they meet evolving colleague and business needs.
• Continually evolve Quilter’s channels to maximise AI and technology opportunities, improving the colleague experience and making information easier to discover, understand and act on.
• Identify and implement channel improvements, bringing new thinking and external best practice to improve communications effectiveness.
• Work closely with relevant teams across Quilter to ensure our internal communications channels remain effective, accessible and fit for purpose.
• Use insight and performance data to continually optimise the role, purpose and effectiveness of individual channels and the overall channel mix.

Content Management & Quality

• Set and maintain high editorial and content standards across internal communications, ensuring communications are clear, engaging, accessible and aligned to Quilter’s strategic priorities.
• Lead content planning and coordination across IC channels, working closely with Internal Communications Business Partners to ensure colleagues receive relevant communications at the right time and through the right channels. Develop effective IC campaigns.
• Provide editorial oversight and quality assurance for key organisational communications, continually raising standards and ensuring consistency of tone, messaging and presentation.
• Use audience insight and performance data to understand which content, formats and approaches are most effective, applying those insights to continually improve content.
• Explore and embed appropriate uses of AI in content creation and management, improving quality, creativity, personalisation and productivity.

Data, Insight & Measurement

• Develop and own an internal communications measurement framework, establishing meaningful measures of success across channels, content and campaigns.
• Proactively use data to provide a clear and consistent view of communications performance and colleague engagement. identifying which audiences, content, channels, formats and approaches are most effective and translating this into recommendations for the IC team.
• Lead the use of audience data, segmentation and targeting to make communications increasingly relevant and effective.
• Track trends over time, identifying changes in colleague behaviour and engagement and using these insights to continually refine channel and content strategies.
• Leverage AI and technology to improve communications measurement, analysis and insight.

Communications Delivery

• Play a central role in delivering high-profile communication moments, including Quilter Conferences and Financial Results.
• Oversee publication of regular communication outputs such as fortnightly e-newsletter, regular cadence of leadership messaging, people cycle messages and business-as-usual updates.

Support the Internal Communications Business Partners and Head of Internal Communications.

A hybrid full-time role, which is office-based in Southampton (with some time in London) three days a week. The channel, content and data manager is part of an ambitious, pacey, professional and supportive internal communications team.

About You

Expertise in:

• Channel Strategy, Management and Delivery: running multiple communication channels, including planning, scheduling, maintaining exemplary quality standards and continually evolving them. Managing a SharePoint intranet, updating it and using it to effectively engage colleagues. Comfortable working with IT teams.
• AI: AI enabling workflows, using AI to improve the effectiveness of internal communication and team productivity and value.

• Data, Insight & Measurement: relevant experience embedding best practice in how we capture, analyse and report and act on Insight from multiple sources.

• Content Management: Excellent writer with forensic attention to detail to ensure that communications content is of a consistently high quality and aligned to the strategic priorities of the business.

• Programme and Project Management: Ability to run end‑to‑end reviews of communication channels, coordinate recommendations, and ensure timely, on‑budget delivery. Capability to organise recurring communication cycles (e.g., quarterly surveys) with rigour and consistency.

Proven Track record in:

• Delivering high‑profile Communication Touchpoints (e.g., conferences, financial results) and regular organisational updates.
• Employee Experience Insight: Understanding of what drives a positive employee experience and how communications contribute to culture and engagement. Ability to identify and implement improvements to support people strategy.
• Stakeholder Management and Engagement: Communication skills - confident communicator able to influence leaders/team members and partner with teams across the organisation. Calm under pressure, proactive and well organised. Juggling multiple priorities and shifting agendas.

We are looking for someone who is proactive, positive and can-do with a creative mindset focused on continuous improvement and reimagining IC. We would like a colleague who is actively curious and brings ‘on brand’ creativity, fresh perspectives, and innovative approaches to internal communication – increasing our high bar for excellence.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Healthcare Cash Plan: Jersey employees only.

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

About Us

We create brighter financial futures for every generation.

We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

Flexible Working

We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us to learn more.

Our promise to you

We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.