International RLT Customer Operations and Business Platform Support [remote] / no

For our customer located in Basel/Switzerland we are currently looking for a: International RLT Customer Operations and Business Platform Support (m/f/d)

• Location: remote with onsite presence
• Branch: Pharma
• Duration: 01.12.2026 – 31.12.2027

Tasks & Responsibilities

Project description:

• Enhance and optimize International Customer Services capabilities supporting Pluvicto, Lutathera and Actinium trials across designated markets.
• Roles and deliverables: Provide two experienced project-service resources covering Customer Operations and Logistics Management. Deliverables include RLT
• Customer-service SOP and role-based training; standardized international customer-service operating and escalation frameworks; order-management controls and documentation; process and KPI improvement roadmaps; customer communication and market deployment support; and continuity and knowledge-transfer documentation.
• Operational responsibilities: Support commercial, clinical, and medical cases; coordinate with country teams, NTO, supply chain, manufacturing sites, quality, regulatory, medical, legal, and IT; monitor order and system transactions; ensure required documentation and approvals; support platform launches and distribution changes; and manage operational escalations and critical supply periods.

Must Haves

• Fluent English
• strong knowledge of RLT customer operations, logistics, order management, regulated SOP environments, and cross-functional project delivery
• experience with ROME/RLTCare, D365, SAP/LDC, Power Apps, UTR, waiting-list workflows, document management, and Microsoft 365 tools is preferred
• Additional European language capability is advantageous.