Sales Support & Order Management Specialist

For an important client, we are seeking a Sales Support & Order Management Specialist.

Start date: 15 January 2027

Contract type: Full-time, initial temporary contract through our staffing agency.

Your role and responsibilities:

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams.

• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

• Preparing and analyzing regular statistics (e.g., Revenue Forecasts, Requested Delivery Dates) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

• Ensuring timely cash collection and support accounts receivables reconciliation.

Qualifications for the role (Mandatory):

• Commercial Experience, (minimum 3-5 years) in Order Handling.

• You are familiar with Incoterms 2010, Free Trade Agreements, Export Control concept (product, third parties, counties)

• You are skilled in using Microsoft Office, SAP SD, Outlook, Teams

• You are positive and have a problem solving mindset.

• You demonstrate care and collaboration in your words and actions.

• You hold a degree in Commercial Administration / Commercial Processing.

• You are at ease communicating in English and Italian.

Once on site training has been completed (approx. 2-3 weeks), worker can opt to work remotely from home from 1-2 days per week.