Investigation Officer

Position Title: Investigation Officer

Classification/Grade: Clerk Grade 7/8

Division/Branch: Investigations

Location: Sydney, NSW 2000

Employment Type: Talent Pool

Duration: 18-month talent pool

Salary: $116,981 – $129,492 + Superannuation

Closing Date: 11:59pm, Thursday 22 October 2026

Make a real impact in health care accountability.

Join the Health Care Complaints Commission (HCCC), an independent statutory body protecting public health and safety by prosecuting, resolving, investigating and assessing complaints about health care providers. We are committed to integrity, transparency, and fairness in all we do.

To learn more about the HCCC, please visit our website here.

About the Role

We are seeking motivated and experienced individuals to join our team of Investigation Officers within the Investigations Division. We are creating a talent pool to fill forthcoming ongoing and temporary roles. In this role, you will be responsible for investigations that are complex, multi-faceted, high risk and often hold significant public interest. The role is expected to conduct thorough and timely investigations in accordance with relevant legislation adhering Commission policies and procedures. This is an exciting opportunity to contribute to improving health care standards and make a meaningful difference to the community.

What We’re Looking For

The ideal candidate will have:

· At least 5 years’ experience in conducting regulatory / criminal investigations.

· Cert IV in Government Investigations (or willingness to undertake the same), or higher relevant qualification.

· Experience conducting proactive investigations resulting in a range of regulatory outcomes.

· Experience in conducting complex investigations and compiling required briefs of evidence.

· Experience monitoring and enforcing regulatory outcomes such as Interim and Permanent Prohibition Orders.

· Experience managing vulnerable witnesses, with a trauma informed focus and the ability to build and maintain rapport whilst obtaining relevant, reliable and factual information.

· Experience conducting respondent / person of interest interviews.

· Ability to identify and proactively address risk throughout the investigation process.

· Ability to assess and analyse information to develop and present recommendations or investigation findings to senior staff.

· Experience in conducting investigations working collaboratively/alongside internal & external stakeholders.

Essential Requirements

To be eligible to apply for this talent pool, applicants must have existing Australian work rights.

Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

The successful applicants will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check and will also be required to hold a current paid Working with Children's Check (WWCC).

Download the role description for more information on the role.

Why Work With Us

· Salary range from $116,981 – $129,492 plus superannuation and annual leave loading.

· Hybrid and flexible work options

· Convenient CBD location

· Access to our wellbeing initiatives such as Fitness Passport, Headspace subscription and more!

How to Apply!

To apply, please submit:

· A cover letter (maximum 2 pages) addressing the key requirements of the role.

· An up-to-date resume

· A response to the 2 following targeted questions:

1. Describe a time when you managed a large caseload of investigation files. How did you prioritise and ensure timely completion of each case?

2. Describe a time you have managed difficult stakeholders, witnesses or subjects during an investigation. What was the challenge, how did you manage it throughout the investigation and what was the outcome?

Apply online via IWorkForNSW

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool will be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

For further information, please contact:
Justine Simpkins
Manager, Investigations
Email: JSimpkins@hccc.nsw.gov.au | Phone: 02 9219 7439

The Commission is an Equal Employment Opportunity Employer.

We value diversity and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from LGBTQI+, diverse cultural and linguistic backgrounds, and people with disability.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the People & Culture Team at people@hccc.nsw.gov.au