Investment Operations Specialist

About Team / Role

The Investment Operations Analyst, a key member of the Financial (Funding) Risk Operations team, will be critical in establishing and scaling robust financial risk operational frameworks for the expansion of HSA investment activities which are crucial to the strategic plan. This role will be directly responsible for critical functions including reconciliation, issue resolution, providing Level 2+ support for buy/sell inquiries, and ensuring strict regulatory compliance and overall financial soundness of investment operations. By maintaining operational integrity and efficiency, the analyst directly contributes to WEX's ability to attract and retain HSA customers and grow assets in a competitive market. As the inaugural investment role on the team, the analyst will play a key role in shaping new processes and controls.

Location / Schedule: This role is flexible to be based remotely in the United States, with the anticipated work schedule to be 8am - 4:30pm CST.

How You'll Make an Impact

• Investment Reconciliation & Discrepancy Resolution: Independently perform complex reconciliations of HSA investment activity across various platforms, identifying and resolving discrepancies with a high degree of accuracy and urgency.
• Operational Issue Analysis: Independently analyze complex operational issues, identify root causes, and propose and implement sustainable solutions with minimal supervision.
• Complex Liquidation Management: Facilitate and manage complex liquidations (e.g., due to death, escheatment, levies), ensuring strict adherence to regulatory requirements and internal policies.
• Advanced Issue Resolution: Provide Level 2 and Level 3 support for escalated issues related to cancel/rebills, corporate actions, and other intricate investment operational challenges, driving resolution and root cause analysis.
• Broker/Dealer & Custodial Oversight: Act as a primary financial risk operations liaison with third-party broker/dealers, negotiating operational requirements, and ensuring seamless integration of their services into WEX's NBC custodial operations.
• Buy/Sell Order & Inquiry Management: Serve as an escalation point for complex buy or sell order inquiries, providing expert guidance and resolution to internal teams (e.g., call center) and ensuring accurate trade execution and settlement.
• Fund List & Fee Management: Assist in overseeing and managing the fund list, ensuring accuracy and compliance. Support the processing of complex investment fees, monitoring for discrepancies and assisting with proper allocation.
• Operational Procedure Development & Optimization: Proactively contribute to the creation, continuous improvement, and rigorous documentation of new and existing operational procedures, ensuring scalability and risk mitigation.
• KPI Reporting & Compliance Adherence: Support and contribute to advanced KPI reporting, analyzing trends, identifying areas for improvement, and ensuring all investment activities strictly adhere to industry regulations (e.g., FINRA, SEC) and internal compliance standards.
• Project & Initiative Participation: Actively participate in cross-functional projects related to system enhancements or regulatory changes as the subject matter expert representing the custodial operations perspective and ensuring successful implementation.
• Process Automation & Innovation: Champion the identification, evaluation, and integration of AI and automation technologies into operational processes to drive significant scale, reduce manual dependencies, enhance data accuracy, and mitigate operational risks.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience You'll Bring

• Minimum of 3-5 years of progressive experience working within a large, complex financial services organization, with a strong focus on investment operations.
• Minimum of 2-3 years of direct experience with HSA custody services and the associated investment ecosystem.
• Proven ability to independently analyze highly complex operational issues, identify root causes, and propose and implement effective, sustainable solutions.
• Demonstrated understanding of advanced KPI reporting, regulatory compliance principles (e.g., FINRA, SEC), and financial risk management within an investment operations context.
• Demonstrated ability to lead and contribute significantly to the creation, implementation, and continuous improvement of new and existing operational procedures, including comprehensive process mapping and documentation.
• Proficiency in using specialized investment operations software and platforms (e.g., trading systems, reconciliation tools, custodial portals, data analytics platforms).
• Demonstrated analytical and problem-solving skills for complex risk operational issues.
• High attention to detail required for a regulated financial environment.
• High adaptability and resilience in navigating rapidly evolving regulatory and technological landscapes.
• Exceptional collaboration and teamwork skills, fostering a positive and productive working environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Experience with operational oversight of third-party broker/dealer relationships, including performance monitoring, issue resolution, and contract adherence.
• Must successfully pass a background investigation.

Preferred Qualifications

• FINRA Series 7 or similar financial industry certifications.
• Demonstrated experience mentoring junior team members, leading small operational projects, or guiding others in resolving complex inquiries.
• Express with process improvement initiatives and an understanding of automation’s role within a risk operations environment.
• Strong desire and proven ability to drive efficiency and scalability through technological solutions, advocating for and implementing innovative approaches.
• Proven ability to collaborate effectively with diverse internal teams (e.g., IT, Compliance, Product, Call Center) and external partners (e.g., custodians, broker/dealers) to drive operational excellence, implement change, and resolve interdependencies.
• Ability to work autonomously, manage multiple priorities, and consistently meet deadlines under significant pressure in a fast-paced, evolving environment.
• Proficient with WEX Health Cloud.

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form.

This form is for accommodation requests only and cannot be used to inquire about the status of applications.