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IP Engineer 2nd Line Operations

VodafoneOperations & Admin
Hiring from
Romania
Work type
Hybrid
Posted

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Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

Provide second-line operations support for fixed data and voice platforms within a multi-vendor environment.You will perform preventive and corrective troubleshooting across Packet and Voice Core Network elements, focusing on service quality, continuity and restoration. Working closely with first-line operations, planning and delivery teams, you will analyse alarms and incidents, perform data configuration and software roll-outs, support integration activities, and contribute to maintaining reliable network services.

What you’ll do

  • Perform second-line incident troubleshooting and coordinate repair activities, including escalation to vendor support, to restore service and network performance.
  • Carry out proactive maintenance, including daily walkthroughs and health checks of Packet and Voice Core components, to identify and prevent potential incidents.
  • Investigate and resolve network-related customer complaints within agreed SLAs.
  • Perform tracing and debugging across technologies and network elements including DNS, NTP, BNG and Cisco equipment.
  • Conduct complex traffic, end-to-end service trend and protocol analysis.
  • Analyse network element traces, logs and Wireshark captures to identify faults and support resolution.
  • Collaborate with first-line operations teams to develop procedures for alarm analysis, fault detection and resolution.
  • Perform planned network activities and upgrades across Packet and Voice Core components.
  • Implement and onboard service requests while maintaining service quality and preventing functional regression.
  • Share technical knowledge with teams involved in network deployment and operations.
  • Support the introduction and operational management of new technologies, including vendor-led and on-the-job learning.

Who you are

  • You have a university degree in Electronics, Telecommunications and Information Technology, or an equivalent relevant discipline.
  • You have approximately two years of experience in a similar Operations and Maintenance role.
  • You have 1–3 years of experience working with IP services and technologies such as DNS, NTP, BNG and/or Cisco equipment.
  • You have 1–3 years of experience with Linux operating systems and database operations, including security patching.
  • You understand Packet Switch end-to-end network analysis, troubleshooting, problem management and change management.
  • You can analyse and interpret Wireshark captures, network element traces and logs.
  • Experience with Python and Ansible scripting and automation is desirable.
  • You are comfortable working in a changing technical environment and focused on delivering reliable results with the customer in mind.
  • You communicate effectively and can collaborate across technical teams.
  • You are eager to learn and develop your knowledge of new technologies.
  • You have good spoken and written English
  • Nice to have German language
  • You are able to successfully complete German security clearance (vpS Ü2 – Sabotage Protection) required for access to security-sensitive systems in Germany.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
  • Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

  • Advanced troubleshooting and fault isolation across Packet and Voice Core networks.
  • End-to-end traffic, service trend and protocol analysis.
  • Practical network diagnostics using Wireshark, network traces and logs.
  • Proactive network health monitoring and preventive maintenance techniques.
  • Service integration, configuration and software upgrade practices.
  • Further automation skills using Python and Ansible.
  • Cross-functional collaboration across first-line operations, planning, delivery and vendor support teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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