IT Business Analyst & Change Leader

We are partnering with a premier global bank to hire a hybrid Business Analyst & Change Leader for their regional technology division.

This is not your standard back-office IT role. You will be the linchpin between the bank's APAC business leaders and the End-User Technology engineering teams. Your mission is simple: ensure that multi-million-dollar workplace technology investments (Enterprise AI, modern workplace tools, trading platforms) are actually solving business problems and achieving massive user adoption.

If you have a rare mix of hardcore requirements-gathering skills, an eye for digital employee experience (DEX), and a flair for corporate communications, we need to talk.

How You Will Drive Impact:

• Bridge the Gap: Act as the primary tech partner for APAC business heads. You’ll lead workshops, untangle ambiguous requests, and translate hidden business pain points into crisp, actionable requirements (BRDs, user stories) for the engineering teams.
• Elevate the Employee Experience: Partner with service owners to design frictionless user journeys. You’ll oversee everything from UAT to feedback loops, ensuring that endpoints, remote access, and collaboration tools are intuitively designed for the people actually using them.
• Spearhead Tech Adoption & Change: Don’t just roll out software—drive behavioral change. You will build and execute regional adoption campaigns, launch champion networks, and curate the bank’s digital workspace portal to accelerate time-to-productivity for new tools like Copilot and M365.
• Executive Storytelling: You will translate complex IT rollouts into clear, business-friendly messaging. This includes creating multimedia communication campaigns, training materials, and executive briefing decks for regional CIOs and Head Office leadership.
• Ensure Seamless Governance: Navigate the complexities of a highly regulated environment, ensuring all tech rollouts, communications, and requirements hit strict internal and regional compliance standards.

What We’re Looking For:

• 8+ years of hybrid experience blending IT Business Analysis, IT Communications, and Change Management/Adoption.
• A strong background in financial services, banking, or complex corporate environments.
• Deep functional knowledge of End-User/Digital Workplace technologies (M365, Teams, Copilot, enterprise portals). Exposure to trading floor or market-data environments is a huge plus.
• The ability to seamlessly pivot from writing a technical gap analysis to pitching a creative adoption campaign to senior leadership.
• Bonus points for: Certifications in Business Analysis (CBAP/PMI-PBA), Change Management (Prosci), or ITIL.

Ready to shape the digital workplace culture at a top-tier financial institution? Apply directly or send your CV to derek.lee@eamesconsulting.com to have a confidential discussion