IT Project Manager - Hybrid

KNOWLEDGE & TECHNICAL PROFICIENCY

Software Development Life Cycle & Agile Methodologies – MUST HAVE

• Agile Frameworks: Deep practical knowledge of Scrum, Kanban, and hybrid methodologies (e.g., Agile execution with Waterfall milestone reporting).
• SDLC Governance: Solid understanding of software development workflows, CI/CD pipelines, code repository management (Git), release management, and testing frameworks (UAT, automated testing, stress testing).
• Backlog Refinement: Experience translating business requirements into epics, user stories, and actionable task acceptance criteria.

IT Infrastructure & System Architecture Exposure

• Cloud & Infrastructure: Hands-on exposure to Hybrid Cloud, Public Cloud (AWS, Azure, GCP), Core Network concepts, and Platform as a Service (PaaS).
• SaaS & Enterprise Platforms: Experience managing or integrating with enterprise SaaS solutions such as ERP, CRM and ITSM.
• Architecture Concepts: General awareness of microservices, API integrations, and multi-tier transactional vs. reporting system architectures. – MUST HAVE for all

SKILLS & COMPETENCIES

Agile Delivery & Project Management

• Tooling Expertise: Proficient with Agile management platforms (e.g., Jira, Confluence, Azure DevOps, Trello, Asana) and project scheduling tools (MS Project, Smartsheet).
• Agile Ceremonies Facilitation: Ability to run effective Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews/Demos, and Retrospectives.
• Metrics & Reporting: Proficient in tracking Agile performance metrics (Sprint Velocity, Burn-down/Burn-up charts, Lead/Cycle Time, Defect Density) to drive continuous team improvement and clear executive reporting.

Leadership & Stakeholder Management

• Cross-Functional Orchestration: Ability to bridge communication between business stakeholders, product owners, engineering teams, and branch/operational end-users.
• Impediment Removal: Proactive identification and resolution of technical bottlenecks, dependency conflicts, and resource constraints.
• Scope & Change Control: Skillful in managing scope creep, prioritizing backlog changes with business owners, and evaluating trade-offs between timeline, scope, and quality.

Problem Solving & Quality Assurance

• Risk & Issue Management: Strong analytical ability to perform root-cause analysis, risk assessment, and mitigation planning.
• Quality Focus: Commitment to high software quality standards, ensuring acceptance criteria and "Definition of Done" (DoD) are rigorously met prior to release.

Education

• Bachelor's degree in a relevant field; advanced degree or certification in project management is a plus.

Related Work Experience

• 5 years of direct experience in IT project management, with a primary focus on managing software development and systems integration projects.
• 3 years of hands-on experience leading Scrum/Agile teams (e.g., as a Scrum Master or Agile Project Manager).
• Proven track record of delivering cross-functional software projects across web, mobile, core transactional systems, or enterprise integrations.
• Experience managing cross-functional teams (Developers, Business Analysts, QA, DevOps, and UI/UX Designers) within a PMO structure is a plus.
• Demonstrated history of steering projects through complex deployment phases, including UAT, migration, and nationwide or multi-site rollouts.

CERTIFICATIONS (Preferred)

• Agile & Scrum Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), PMI Agile Certified Practitioner (PMI-ACP), or SAFe Agilist.
• Project Management Certifications: Project Management Professional (PMP) or PRINCE2 Practitioner.
• Training Certifications: PM Fundamentals or Agile/Lean Framework Training Certifications.