IT Service Delivery Manage

Role Description The IT Service Delivery Manager is a part-time role responsible for overseeing the delivery, quality, and continuity of IT services supporting the Training & Placement Section. This hybrid position is based in Sharjah Emirate, United Arab Emirates, with a combination of on-site work and some work-from-home flexibility. Day-to-day responsibilities include managing IT operations related to placement and training platforms, coordinating incident and request handling, and ensuring systems and applications used by learners and staff function reliably. The role involves monitoring service performance, implementing improvements, coordinating with internal teams and external vendors, and maintaining documentation and compliance with IT policies. The IT Service Delivery Manager will also support user training, respond to technical queries, and help align IT services with the section’s strategic objectives.

Qualifications

• Strong IT Service Delivery and IT Service Management skills, including experience with service-level monitoring and incident/request management.
• Solid foundation in Information Technology and IT Operations, with the ability to oversee infrastructure, applications, and user support activities.
• Demonstrated IT Management capabilities, including coordination with stakeholders, vendors, and cross-functional teams to ensure service continuity.
• Relevant experience in managing hybrid or distributed IT environments and supporting educational or training platforms is an advantage.
• Bachelor’s degree in Information Technology, Computer Science, or a related field; professional certifications (e.g., ITIL, service management frameworks) are beneficial.
• Strong analytical, problem-solving, and organizational skills, with the ability to prioritize tasks in a part-time capacity.
• Effective written and verbal communication skills, and the ability to collaborate with diverse stakeholders and mentor users on IT best practices.