IT Service Delivery Manager – APAC (Mandarin Speaker)

🚀 WE’RE HIRING: IT Service Delivery Manager – APAC (Mandarin Speaker)

We are looking for an experienced IT Service Delivery Manager – APAC (Mandarin Speaker) to lead end-to-end IT service delivery, manage regional client engagements, oversee delivery teams and project managers, and ensure projects meet agreed timelines, quality standards, and Service Level Agreements (SLAs).

📍 Location: Singapore or Malaysia (Mandatory)

🏡 Work Mode: Remote | Open to Travel Across APAC

💼 Experience: 8+ Years

🗣️ Language: Mandarin Proficiency – Mandatory

🌏 Work Authorization: Must have the right to work in Singapore or Malaysia

🛠️Qualifications & Technical Skills

• Minimum 8 years of experience in IT service delivery, project management, or program management.
• At least 3 years of experience in a Delivery Management or equivalent leadership role.
• Proven track record of managing multiple client engagements and leading delivery teams.
• Strong experience in project management, resource planning, team coordination, and delivery execution.
• Excellent client relationship management, stakeholder communication, and presentation skills.
• Hands-on experience in SLA governance, service reviews, delivery reporting, and escalation management.
• Strong analytical and problem-solving skills, with a proactive, accountable, and results-driven mindset.
• Mandarin proficiency is mandatory
• Fluency in written and spoken English.
• Must be based in Singapore or Malaysia and possess valid authorization to work in the respective country.
• Previous exposure to Cybersecurity, Managed Security Services (MSS), or Security Operations Center (SOC) environments.
• Familiarity with SIEM, security incident response, and security service-level management.
• Experience delivering Managed Services or As-a-Service engagements for clients across the APAC region.
• Professional certifications such as PMP, PRINCE2, or ITIL.
• Bachelor's degree in Information Technology, Engineering, Business, or a related discipline, or equivalent qualifications.

🎯Key Responsibilities

• Service Delivery Management: Oversee end-to-end IT service delivery across APAC, ensuring projects meet timelines, quality standards, and agreed SLAs.
• Client & Stakeholder Management: Build strong client relationships, communicate delivery progress, and manage stakeholder expectations.
• Team & Resource Management: Lead delivery teams and Project Managers, manage resource allocation, and forecast staffing requirements.
• Performance & SLA Governance: Monitor service performance, conduct service reviews, and prepare delivery reports to ensure service quality.
• Risk & Escalation Management: Identify delivery risks, resolve operational issues, and handle client escalations effectively.
• Cybersecurity Service Delivery: Oversee SOC as a Service engagements, including client onboarding, operational ramp-up, ongoing service delivery, and continuous improvement.
• Process & Quality Improvement: Ensure compliance with established delivery processes and drive operational efficiency across projects.
• Regional Client Engagement: Support client meetings, steering committees, and on-site engagements across APAC as required.