IT Support Analyst - Remote

About the Company

SHR Talent is partnering with a client in Nashville, Tennessee, to recruit a Support Analyst who will provide technical assistance to employees across the organization.

About the Role

The Support Analyst will handle day-to-day IT support needs, including hardware and software issues, network connectivity, mobile devices, office phones, printers, and meeting room technology. The role involves responding to help desk requests, troubleshooting technical problems, preparing equipment for meetings, and maintaining accurate records in the ticketing system.

The successful candidate will have strong communication and customer service skills, a professional attitude, and the ability to work effectively with colleagues. The position also requires travel to remote company locations for on-site support, occasional after-hours assistance, and coordination with vendors as needed.

Key Responsibilities

• Answer incoming IT Help Desk phone calls and respond to employee support requests.
• Record and track all support requests in the ticketing system.
• Install hardware and software and troubleshoot technical issues.
• Set up equipment for internal and external meetings, including audio and video conferencing.
• Image and configure computers for employee use.
• Configure mobile devices to access company email, contacts, and calendar events.
• Replace toner in printers and copiers as needed.
• Maintain records of loaner equipment.
• Configure and troubleshoot office phone systems.
• Travel to remote company locations to provide on-site technical support.
• Provide after-hours support and work with vendors when required.

Required Qualifications

• At least two years of experience supporting Microsoft Windows 7 and Microsoft Windows 2010, as specified in the original job description.
• Experience with Microsoft Exchange Console and Windows Active Directory.
• Experience working with network infrastructure devices, including hubs, switches, and servers.
• Experience providing remote technical assistance and using remote network access tools such as Citrix and Cisco AnyConnect VPN.
• Experience with computer imaging software such as SCCM.
• Strong communication and customer service skills.
• A professional attitude and the ability to work well with others.

Preferred Qualifications

• A bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
• Experience working in a law firm is a plus but not required.

Location & Work Requirements

• Location: Nashville, Tennessee
• Travel: Travel to remote company locations is required for on-site support.
• Additional Support: After-hours support may be required.