IT Support Engineer

I'm working with a growing Managed Service Provider in Dublin that is expanding its client portfolio and looking to appoint an IT Systems Engineer.

This is a hands-on, client-facing role combining advanced technical support with infrastructure administration, cloud engineering, networking and cybersecurity.

You'll work across a varied range of client environments, delivering projects such as cloud migrations, server deployments and network upgrades, while helping improve system security, resilience and performance.

Hybrid - South Dublin, with travel to client sites as required.

IT Systems Engineer

Location: Hybrid, based in Dublin, with travel to client sites as required
Hours: Full-time, 39 hours per week
Reporting to: Chief Technology Officer

About the Company

Our client is a growing Managed Service Provider delivering IT support, cloud solutions, cybersecurity, infrastructure management and technology consultancy to organisations across a range of industries.

The team works with SMEs and larger organisations to provide secure, resilient and scalable technology solutions. Its services include Microsoft cloud technologies, network infrastructure, security and compliance, disaster recovery, business continuity, IT automation and cloud migrations.

The Role

As an IT Systems Engineer, you'll support, maintain and improve client IT environments. You'll provide advanced technical support and work on infrastructure, cloud, network and security projects.

You'll work directly with clients, take ownership of issues through to resolution and collaborate with the CTO and wider technical team to deliver changes and improvements.

Key Responsibilities

• Provide remote and on-site technical support across client environments, managing incidents and service requests through to resolution.
• Administer Microsoft 365, Microsoft Entra ID, Azure, Windows Server and Windows 10/11 environments.
• Install, configure and maintain physical and virtual servers, including operating systems, storage and network connectivity.
• Implement Azure infrastructure and support migrations from on-premises environments to Azure and Microsoft 365.
• Install and administer SonicWall firewalls, including security policies and site-to-site and client-to-site VPNs.
• Install and manage Ubiquiti UniFi switches, wireless access points, gateways and network management systems.
• Configure and troubleshoot networks, including TCP/IP, VLANs, DHCP, DNS, routing, switching and wireless connectivity.
• Deploy and maintain Microsoft Intune, Defender for Endpoint and Defender for Office 365.
• Implement and monitor backup and disaster recovery solutions, including recovery testing.
• Deliver infrastructure, network and security projects, maintain technical documentation and identify opportunities to automate tasks using PowerShell.
• Provide clear technical advice to clients and recommend improvements based on their business needs.

Essential Experience and Skills

• At least three years' hands-on IT experience in an MSP or similar multi-client environment.
• Practical experience administering Microsoft 365, Microsoft Entra ID, Azure and Windows Server.
• Experience supporting Windows 10/11 endpoints and resolving desktop, application and connectivity issues.
• Strong knowledge of networking, including TCP/IP, VLANs, DHCP, DNS, routing, switching and wireless networking.
• Hands-on experience configuring SonicWall firewalls and VPN technologies.
• Experience installing, configuring and managing Ubiquiti UniFi network equipment.
• Experience installing, configuring and maintaining physical or virtual servers.
• Practical experience with Microsoft Intune, Defender for Endpoint and Defender for Office 365.
• Experience supporting cloud migrations, infrastructure deployments or network implementation projects.
• Working knowledge of backup, disaster recovery and business continuity.
• Strong troubleshooting, organisation and client communication skills.
• Ability to work independently, manage competing priorities and communicate technical matters clearly to non-technical stakeholders.
• Full, clean Category B driving licence and access to a car for client-site visits.
• Excellent written and spoken English.
• EU citizenship or Stamp 4. Sponsorship is not available for this position.

Desirable Qualifications and Experience

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• SonicWall Network Security Administrator or equivalent certification.
• ITIL 4 Foundation.
• Ubiquiti UniFi networking training or certification.
• PowerShell scripting and automation experience.
• Experience implementing backup, disaster recovery and business continuity solutions.
• Familiarity with security frameworks, compliance standards and audit preparation.
• A degree or equivalent qualification in Computer Science, IT, Networking or a related discipline.

Relevant hands-on experience and demonstrable technical ability will be considered alongside formal qualifications.

Benefits

• Hybrid working.
• Company pension.
• Private medical insurance.
• Subsidised gym membership.
• Company events.
• On-site parking.

If you're an experienced IT engineer who enjoys working across cloud, infrastructure, networking and security in a client-facing environment, we'd be keen to hear from you.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Danny Molloy, Recruitment Consultant at MCS Group, on 016994173.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles: www.mcsgroup.jobs.