IT Support & Microsoft 365 Administrator

We are looking for an experienced IT Support & Microsoft 365 Administrator to join our team in a fully remote role. The successful candidate will provide remote technical support and administration across Microsoft 365, endpoint management, cybersecurity, networking and telephony environments. The candidate should have at least 3 years of solid hands-on IT experience, excellent communication skills and the ability to independently diagnose and resolve technical issues while supporting users across multiple locations.

Key Skills & Experience:

• Microsoft 365 / Office 365 administration and tenant management

• Microsoft Entra ID (Azure AD) – users, groups and access management

• Exchange Online – mailboxes, shared mailboxes, distribution groups, mail flow and troubleshooting

• Microsoft Intune – device enrolment, configuration, compliance and endpoint management

• Microsoft 365 and third-party application deployment through Intune

• Microsoft 365 security policies and Conditional Access

• Microsoft Defender – endpoint security, alerts, investigation and remediation

• Antivirus and endpoint protection administration

• MFA, identity protection and access management

• Windows 10/11 administration and troubleshooting

• OneDrive, SharePoint Online and Microsoft Teams administration

• Good understanding of TCP/IP, DNS, DHCP, VLANs and VPNs

• Cisco Meraki experience, including MX firewalls, switches and Wi-Fi/access points

• 3CX administration and general SIP/VoIP knowledge

• Remote desktop support and troubleshooting

• Hardware/software installation and configuration

• Endpoint patching, software updates and general cybersecurity practices

• Strong troubleshooting, analytical and problem-solving skills

• Experience working with ticketing/helpdesk systems

• Excellent spoken and written English

• Strong customer-service and communication skills

• Ability to work independently and take ownership of issues through to resolution

• Minimum 3 years' relevant hands-on experience

Remote Working Requirements

This is a fully remote position, so the candidate must be comfortable working independently from home and supporting customers and users remotely. A reliable high-speed internet connection, suitable home-working environment and good communication skills are essential.

The ideal candidate will be proactive, dependable, technically confident and customer focused, with the ability to manage multiple support requests and priorities effectively in a remote working environment.