IT Support & Operations Specialist

Our client, a prestigious global investment management firm, is seeking an IT Support & Operations Specialist to join their technology team in Vilnius, Lithuania.

The role will focus on providing reliable, hands-on IT support to employees, ensuring the smooth operation of the company's IT environment and contributing to the continuous improvement of internal IT services.

The successful candidate will combine solid technical knowledge with a service-oriented mindset, taking ownership of employee IT requests and working closely with internal technology teams. The position reports directly to the CTO and involves collaboration with Application Developers and Data Engineers when technical assistance or cross-team coordination is required.

Key responsibilities

• Provide 1st and 2nd line IT support to employees, resolving hardware, software, network and access-related issues.

• Set up, configure and maintain laptops, workstations, mobile devices and other end-user equipment.

• Administer user accounts, permissions and access rights across Microsoft environments.

• Support and maintain Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.

• Work with Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune for user and device management.

• Provide operational support for Microsoft Azure and cloud-based services.

• Manage IT onboarding and offboarding processes, including equipment preparation and access configuration.

• Monitor endpoint security, software updates and device compliance.

• Troubleshoot connectivity, VPN and basic network infrastructure issues.

• Maintain IT documentation, asset inventory and internal support procedures.

• Collaborate with Application Developers and Data Engineers to resolve technical issues and support cross-functional IT needs when required.

• Coordinate with external IT service providers and vendors.

• Identify recurring issues and contribute to improving IT processes and the overall employee experience.

Your profile

• 3+ years of experience in IT Support, IT Administration, Desktop Support or a similar role.

• Good hands-on experience supporting Microsoft technologies and services.

• Experience with Microsoft 365 / Office 365 administration and troubleshooting.

• Knowledge of Microsoft Entra ID (Azure AD), Active Directory and user access management.

• Basic to intermediate understanding of Microsoft Azure and cloud-based environments.

• Experience supporting Windows workstations, laptops and other end-user devices.

• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and VPN.

• Familiarity with endpoint management tools such as Microsoft Intune would be an advantage.

• Understanding of IT security principles, access controls and device management.

• Strong troubleshooting and problem-solving skills.

• A service-oriented approach and genuine willingness to help non-technical colleagues.

• Ability to prioritise requests, manage multiple issues and work independently.

• Good communication skills and a proactive attitude.

What we offer

• Opportunity to improve internal IT processes, contribute ideas and take ownership of new initiatives.

• Career development opportunities, with the potential to expand technical expertise, take on broader responsibilities and grow professionally within the IT function.

• Competitive compensation package of €4,000–5,300 gross, depending on experience and expertise.

• Annual performance-based bonus linked to individual results.

• Monthly gym budget.

• Friday dinner on us.