IT Support & Operations Specialist (f/m/d)

IT Support and Operations Specialist

Location: Cebu City, Philippines (hybrid)

Schedule: 09:00 to 18:00 Cebu time

Passionate people for sustainable software

At Quentic, we help organizations make business safer and more sustainable through cloud-based EHS and sustainability software.

About the Role

Join our global IT team and help colleagues work efficiently across multiple countries and time zones. You will provide Level 1 and Level 2 with end-user support, manage devices and user access, and assist with Microsoft 365 and IT operations. The fixed schedule is 09:00 to 18:00 Cebu time, including a one-hour lunch break, with occasional flexibility for projects, incidents, or maintenance.

Your Responsibilities

• Provide Level 1 and Level 2 support through tickets, chat, email, phone, and remote tools.

• Troubleshoot Windows, Microsoft 365, Teams, Outlook, applications, hardware, connectivity, and account issues.

• Configure, deploy, maintain, recover, and diagnose laptops, mobile devices, peripherals, and meeting-room technology.

• Support onboarding, transfers, and offboarding, including accounts, licenses, devices, and access permissions.

• Assist with Microsoft 365, Entra ID, Intune, Teams, SharePoint Online, Exchange Online, Asset Management, software deployment, and compliance checks.

• Document solutions, escalate complex issues, and contribute to projects, migrations, automation, reporting, and process improvements.

• Use AI tools to improve efficiency and quality, while verifying outputs and taking ownership of the result.

What We Offer

• A global role with exposure to modern workplace technology, cloud services, identity management, and endpoint management.

• Structured onboarding, professional development, and opportunities to support international projects.

• A company laptop and mobile phone.

• A collaborative, respectful, and inclusive working environment.

• Occasional travel opportunities; future participation in an on-call rotation is welcome but not required.

Your Profile

• Experience in IT support, service desk, desktop support, workplace technology, or a similar role.

• Strong troubleshooting skills across Windows, PC hardware, networking fundamentals, identity, and connectivity.

• Hands-on ability with command-line tools and computer hardware such as memory, storage, and peripherals.

• Experience with one or more Microsoft 365, Entra ID, Intune, Teams, SharePoint Online, Exchange Online, Azure, Active Directory, PowerShell, Jira, Confluence, or endpoint management.

• Clear written and spoken English, strong customer service, and the ability to support colleagues from different cultures and technical backgrounds.

• An organized, curious, collaborative, and self-motivated approach, with ownership through resolution and confidence reviewing AI-generated outputs critically.

• Relevant Microsoft, Azure, CompTIA, or Atlassian certifications are an advantage. German is welcome but not required.

About Us

Quentic provides cloud-based, AI-enabled software for EHS and sustainability management to more than 1,200 customers worldwide. Our platform helps organizations strengthen safety, sustainability, compliance, and data-driven decision-making.

Ready to apply your IT support and operations skills to a purpose-driven mission? We look forward to your application.