Senior Operations Specialist (Home Services)

Senior Operations Specialist

Location: Remote — Philippines

Job Type: Full-Time

Schedule: Flexible hours aligned with U.S. time zones

About InstaService

InstaService is a fast-growing on-demand home services platform connecting customers with trusted professionals across the United States.

Job Summary

We are looking for a proactive Senior Operations Specialist to manage daily bookings, support U.S.-based customers and service providers, onboard new providers, maintain strong provider relationships, and resolve operational issues quickly.

Key Responsibilities

• Manage daily bookings and ensure successful service completion.
• Communicate with U.S. customers and providers through phone, chat, and email.
• Onboard and train new service providers.
• Maintain strong provider relationships and improve provider engagement.
• Monitor bookings and resolve delays, cancellations, complaints, and urgent issues.
• Arrange replacement providers when required.
• Track provider performance and customer interactions.
• Support continuous improvement of operational processes.

Requirements

• 3+ years of experience in operations, customer support, service coordination, or vendor management.
• Experience in provider onboarding and provider relationship management.
• Excellent spoken and written English.
• Strong problem-solving, multitasking, and organizational skills.
• Experience working with U.S.-based customers or service providers.
• Familiarity with Slack, CRM tools, Google Sheets, and booking platforms.
• Ability to work flexible shifts, including evenings and weekends.

Preferred Qualifications

• Spanish language proficiency is a plus.
• A U.S. accent is a plus.
• Experience in home services, the gig economy, marketplaces, or on-demand platforms.
• Experience managing provider performance and escalations.

What We Offer

• Competitive salary.
• Fully remote position.
• Growth opportunities with a fast-scaling U.S. startup.
• Collaborative and supportive work environment.

How to Apply

Download and explore the InstaService app at https://www.instaservice.com/get-app.

Email your résumé and brief app feedback to hiring@instaservice.com.

InstaService is an equal-opportunity employer committed to diversity and inclusion.