IT Support Specialist

I'm working with a growing Managed Service Provider in Dublin that is expanding its client base and looking to appoint an IT Support Specialist.

This is a hands-on role for someone who enjoys working directly with clients, resolving technical issues and supporting a varied mix of Microsoft 365, Azure, networking and security environments.

The company is continuing to grow its service offering, so they're looking for an experienced MSP professional who can get involved quickly, take ownership of client requests and contribute to infrastructure and cloud projects.

Hybrid - Dublin, with travel to client sites as required.

IT Support Specialist

Location: Hybrid (3 days in person), based Dublin, with travel to client sites as required
Salary: €40,000 - 50,000 per year, depending on experience
Hours: Full-time, 39 hours per week

About the Company

Our client is a growing Managed Service Provider delivering IT, cyber security and infrastructure services to businesses across a range of industries. The team supports small and medium-sized organisations with cloud solutions, networking, security, data migrations and technical consultancy.

They are looking for an IT Support Specialist to support their expanding client base and help deliver a high standard of technical service.

The Role

You'll provide remote and on-site support to clients, help manage service request and project queues, and act as a key technical contact for customer issues. The role also involves maintaining client infrastructure and contributing to cloud, networking and security projects.

Key Responsibilities

• Provide remote and on-site IT support to clients.
• Act as a first point of contact for technical queries and issues.
• Manage service requests, follow up on open tickets and identify issues that need escalation.
• Communicate technical advice clearly to clients and end users.
• Maintain and improve client infrastructure across Microsoft 365, Azure, networking and security.
• Configure and support firewalls, VPNs and wireless access points, including SonicWall equipment.
• Support cloud migrations from on-premises environments.
• Build and configure Azure virtual servers, site-to-site VPNs and Azure SQL databases.
• Support Microsoft Entra ID, Microsoft Intune and SharePoint deployments.
• Roll out and support Microsoft Defender for Endpoint and Defender for Office 365.
• Manage warranty renewals for critical client equipment.

Essential Experience and Skills

• At least three years' experience working for a Managed Service Provider.
• Hands-on experience with Microsoft 365, Azure, Entra ID and Windows Server.
• Experience supporting Windows 10 and Windows 11 users and devices.
• Practical experience with networking and SonicWall firewalls.
• Experience with Microsoft Defender for Endpoint, Defender for Office 365 and Microsoft Intune.
• Strong client-facing communication and stakeholder management skills.
• A methodical approach to troubleshooting, ticket follow-up and prioritising work.
• Fluent English.
• A full clean Category B driving licence and access to a car.
• Degree in Computer Science or a related field.
• Kindly note that Stamp 4/EU Citizenship is required as sponsorship isn't available for this position

Preferred Qualifications

• ITIL Foundation v4.

• Microsoft Certified: Azure Administrator Associate (AZ-104).

Benefits

• Company pension.
• Private medical insurance.
• Subsidised gym membership.
• Company events.
• On-site parking.
• Hybrid working.

If you have MSP experience and enjoy solving client problems across support, cloud and infrastructure, we'd be keen to hear from you.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Danny Molloy, Recruitment Consultant at MCS Group, on 016994173.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles: www.mcsgroup.jobs.