IT Support Specialist

This is a remote position.

About DocuSketch:

DocuSketch is one of the leading software solution providers in the restoration, real estate and insurance industry. DocuSketch’s ground-breaking digital technology greatly facilitates restoration companies, adjusters and insurance companies to capture, document, estimate and process insurance claims. DocuSketch is one of the fastest-growing technology companies in the rapidly expanding prop tech industry sector.

• Consulting with IT managers and other departments as required.
  
• Providing IT assistance to staff and customers.
  
• Training end-users on hardware functionality and software programs.
  
• Resolving logged errors in a timely manner.
  
• Monitoring hardware, software, and system performance metrics.
  
• Updating computer software. as well as upgrading hardware and systems.
  
• Maintaining databases and ensuring system security.
  
• Documenting processes and performing diagnostic tests.
  
• Keeping track of technological advancements and trends in IT support.
  

Requirements

• 3 + year of experience in a similar role
  
• Fluent English skills
  
• Ability to thrive in a fast-paced environment
  

Benefits

• A lot of responsibility from day one
  
• Work with state of the art technologies
  
• Flexible working hours
  
• Opportunity to work fully remote
  
• Up to 30 days of PTO per year
  
• Work in an international software company in an English-speaking environment