IT Support Specialist

Hybrid

• Salary Range: $45,000.00 - $45,000.00 Salary
• Position Type: Full Time

Job Title: Information & Technology Support Specialist
Reports To: Information & Technology Manager
Location: Hybrid - Within an approved employment state
Employment Type: Full-Time

Position Summary

The IT Support Specialist is responsible for providing technical support, maintaining business systems, and assisting with developing technology solutions that improve operational efficiency across the organization. This role serves as a vital link between Operations, Human Resources, Project Management, and IT, ensuring employees and project teams have reliable technology, effective workflows, accurate reporting, and responsive technical assistance.

The successful candidate will troubleshoot hardware, software, and system issues while also analyzing operational processes and implementing technology-driven improvements. This position requires collaboration with internal stakeholders and external technology vendors to develop, maintain, and support systems that enhance productivity, reporting, and project execution.

Essential Duties and Responsibilities

IT Support & System Administration

• Provide first and second-level technical support for employees, contractors, and project teams.
• Troubleshoot and resolve hardware, software, network, printer, application, and system access issues.
• Configure, deploy, maintain, and support computers, mobile devices, peripherals, and communication technologies.
• Assist with user account management, password resets, permissions, software licensing, and system security.
• Coordinate onboarding and offboarding technology processes, including equipment provisioning and access management.
• Document support requests, resolutions, and recurring technical issues.
• Assist in maintaining technology infrastructure and ensuring optimal system performance.
• Support cybersecurity initiatives, security policies, data protection standards, and compliance requirements.
• Work with third-party vendors and service providers to resolve escalated technical issues.

Operations Technology Analysis

• Collaborate with Operations, Project Management, HR, and Leadership teams to identify business needs and translate them into technology solutions.
• Analyze operational processes and recommend system enhancements that improve efficiency, reporting, and workflow automation.
• Design, develop, and implement business tools, forms, workflows, and system integrations.
• Create and maintain workflows and integrations between platforms such as Cognito Forms, Microsoft 365, and other business applications.
• Evaluate existing technology solutions and recommend improvements based on organizational needs.
• Monitor the effectiveness of operational technology solutions and implement enhancements when necessary.
• Stay informed of emerging technologies and best practices that may benefit the organization.

Reporting & Data Analysis

• Create, maintain, and enhance operational dashboards and reporting tools.
• Develop and distribute key performance indicators (KPI), productivity, utilization, and project performance reports.
• Analyze business and technology metrics to identify trends, opportunities, and operational risks.
• Support project leaders and senior management with reporting and data-driven decision-making.
• Maintain data accuracy, integrity, and consistency across reporting platforms.

Training & Documentation

• Develop and maintain technical documentation, process guides, and system procedures.
• Provide user training and support for new software, tools, workflows, and technology enhancements.
• Create training materials and conduct individual or group training sessions for employees and project teams.
• Ensure continuity and consistency in technology processes through proper documentation and knowledge-sharing practices.

Qualifications

Education

• Associates' or Bachelor's of Computer Science, Information Systems, Business Technology, or a related field preferred.
• Equivalent combination of education, certifications, and relevant work experience may be considered.

Experience

• Minimum of 1-3 years of experience in IT support, systems administration, business systems analysis, operations technology, or a similar role.
• Experience supporting Microsoft 365 environments, business applications, and enterprise technology platforms.
• Experience developing workflow automation, reporting tools, and process improvements preferred.
• Experience working with project management and operational teams is highly desirable.

Technical Skills

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience with Power BI, SQL, Excel reporting, Power Automate, SharePoint, and related business intelligence tools preferred.
• Knowledge of workflow management systems, forms, platforms, and automation tools.
• Understanding of networking, hardware troubleshooting, cybersecurity principles, and access management.
• Experience supporting cloud-based platforms and integrated business systems.
• Ability to analyze and interpret data to support operational decision-making.

Required Competencies

• Exceptional customer service and problem-solving skills.
• Strong analytical and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively across departments.
• Adaptability and willingness to learn emerging technologies.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Travel Requirement

This position requires moderate travel, estimated at 10-20% of the time, which may include client meetings, industry events, and occasional overnight stays. Advance notice provided whenever possible. A valid driver’s license and the ability to travel by air are required.

Equal Employment Opportunity Statement

AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information.

If you require accommodation to apply for a position, please contact our HR department at humanresources@amaconsultinggroup.com.

Please note that this job description is not intended to cover every task or responsibility that may arise. Additional duties may be assigned as needed to support the evolving needs of the organization.

Qualifications

Qualifications

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related field preferred.
• Equivalent combination of education, certifications, and relevant work experience may be considered.

Experience

• Minimum of 1-3 years of experience in IT support, systems administration, business systems analysis, operations technology, or a similar role.
• Experience supporting Microsoft 365 environments, business applications, and enterprise technology platforms.
• Experience developing workflow automation, reporting tools, and process improvements preferred.
• Experience working with project management and operational teams is highly desirable.

Technical Skills

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience with Power BI, SQL, Excel reporting, Power Automate, SharePoint, and related business intelligence tools preferred.
• Knowledge of workflow management systems, forms, platforms, and automation tools.
• Understanding of networking, hardware troubleshooting, cybersecurity principles, and access management.
• Experience supporting cloud-based platforms and integrated business systems.
• Ability to analyze and interpret data to support operational decision-making.

Required Competencies

• Exceptional customer service and problem-solving skills.
• Strong analytical and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively across departments.
• Adaptability and willingness to learn emerging technologies.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Travel Requirement

This position requires moderate travel, estimated at 10-20% of the time, which may include client meetings, industry events, and occasional overnight stays. Advance notice provided whenever possible. A valid driver’s license and the ability to travel by air are required.

Equal Employment Opportunity Statement

AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information.

If you require accommodation to apply for a position, please contact our HR department at humanresources@amaconsultinggroup.com.

Please note that this job description is not intended to cover every task or responsibility that may arise. Additional duties may be assigned as needed to support the evolving needs of the organization.