IT Support Specialist (Remote)

👋 About Boundless Life Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development. Since our founding in 2021, we've rapidly expanded to eight locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world. 🙌 The role As our first dedicated IT Support hire, you’ll own day-to-day technology support for a distributed team and a distributed footprint: internal staff spread across 30 countries, plus the hubs (co-working space), homes and Education Centres infrastructure that families rely on at each of our eight destinations. This is a remote-first role — most of what you do is solved over a ticket, a call, or a remote session, but you’ll coordinate closely with local teams and vendors on the ground, and some travel to destinations should be expected (for launches, major issues, or infrastructure upgrades). You will collaborate with teams across every destination to keep our technology quietly working for everyone by: Running day-to-day helpdesk support for 200+ team members across 30 countries: hardware, software, accounts, and access issues, via a Slack ticketing system, with clear SLAs Managing the device lifecycle: procurement, setup, and configuration of laptops and equipment for new hires; secure offboarding and asset recovery for departures Troubleshooting network and connectivity issues remotely, working with non-technical staff on the ground to diagnose and fix problems Maintaining a baseline of shared tech at each destination (co-working equipment, printers, wifi) in partnership with local teams Managing relationships with external IT vendors and local providers across multiple countries (hardware, ISPs, security tools), including contract and renewal tracking Flagging recurring issues or infrastructure gaps as we open new destinations (e.g. Annecy, second Spain location) and helping scope IT needs for new sites ahead of launch Ensuring seamless information flow within the team, mostly asynchronously and across time zones You will be responsible for: Owning core SaaS/IT tooling administration (identity & access management, Google Workspace or equivalent, Slack, device management/MDM, internal ops tooling), provisioning, permissions, and security hygiene Owning IT security basics for a distributed company: device encryption, password/MFA policy, phishing awareness, and data protection practices aligned with GDPR given our multi-country footprint Building and maintaining internal documentation (setup guides, FAQs, troubleshooting runbooks) so common issues are self-serve wherever possible Keeping asset, vendor and licence records accurate and current across all destinations Success metric: ticket resolution time against SLA, internal satisfaction with IT support, and uptime of shared tech at each destination 💥 What’s in it for you The world is your oyster – immerse yourself in inspiring destinations while you work Meaningful impact – create environments where children and families thrive together Work-life integration – structured schedules with time to explore and recharge The chance to build our IT function from the ground up, as our first dedicated hire in this space Family benefits - Enjoy discounted tuition for your children at our Boundless Schools Take a look at our policies and benefits here 🫶 About you 2+ years experience in IT support, helpdesk, or IT and Technology operations, ideally in a distributed/remote-first or multi-site organization Solid working knowledge of Google Workspace (or Microsoft 365), MDM/endpoint management tools, and common SaaS identity/access tools Comfortable troubleshooting network and connectivity issues remotely, and coordinating with non-technical, on-the-ground staff to diagnose and fix problems Experience managing vendors and service providers across multiple countries or time zones Strong written communication. You’ll support colleagues across many cultures and time zones mostly asynchronously A practical, calm, service-oriented approach: you enjoy being the person who makes tech quietly work for everyone else Fluent English required; additional languages (Portuguese, Spanish, Italian, Greek, Japanese) a plus given our destination footprint Willingness to travel occasionally Enjoy working in a fast-paced, startup environment Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude ✨ What's next? First call with our Recruitment team (30 min) Interview with our Head of Product & Infra (60 min) Technical/scenario-based interview with the wider Product & Infra team (60 min) Final check-in with our Head of Operations (60 min) The process might change slightly as we go along, we will keep you posted at all times. Want to know more about working at Boundless Life? Check out our story!