IT Systems Support Analyst

WE ARE HIRING: IT Systems Support Engineer

Location: Colombo 04, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Hybrid
Industry: Information Technology & Business Consulting

About the Role

Our client is seeking a passionate and technically skilled IT Systems Support Engineer to join a global IT team supporting a cloud-based virtual infrastructure environment across the APAC region.

The successful candidate will be responsible for Microsoft 365 administration, Azure cloud management, remote systems administration, infrastructure support, and end-user support services. This role is ideal for a technology enthusiast who enjoys problem-solving, learning new technologies, and supporting users in a dynamic international environment.

Key Responsibilities

IT Support & Service Delivery

• Provide remote end-user support for hardware, software, applications, and system-related issues.
• Troubleshoot technical problems and coordinate escalations with vendors and support partners when required.
• Resolve support tickets and alerts within agreed service levels and operational deadlines.
• Provide timely updates and ensure efficient resolution of user issues.
• Escalate unresolved technical issues appropriately and proactively.

Microsoft 365 & Cloud Administration

• Administer Microsoft 365 environments and related cloud services.
• Manage Microsoft Entra ID (Azure Active Directory), user accounts, groups, and device administration.
• Configure and manage Microsoft Intune policies and endpoint security settings.
• Manage SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams environments.
• Support operating system patching and third-party application updates.
• Administer Hyper-V environments and Azure Cloud virtual machines.

Systems & Infrastructure Administration

• Support LAN infrastructure and remote systems administration activities.
• Monitor system performance and infrastructure health.
• Assist in maintaining secure and reliable computing environments.
• Participate in troubleshooting network, server, and infrastructure-related issues.

IT Asset & License Management

• Manage the lifecycle of IT assets, including inventory tracking and device allocation.
• Maintain accurate asset records and monitor asset status across locations.
• Manage software subscriptions and user licensing, particularly Microsoft licenses.
• Support license allocation, monitoring, and optimization activities.

Application Support & Projects

• Support installation, configuration, maintenance, and upgrades of business applications.
• Assist with technical evaluations and system enhancement initiatives.
• Participate in IT implementation projects and technology improvement initiatives.
• Contribute to the adoption of new technologies and business solutions.

Documentation & Process Improvement

• Maintain System Administration documentation and standard operating procedures.
• Update FAQs, support documentation, and technical records.
• Contribute to process improvements and operational efficiency initiatives.
• Support knowledge-sharing activities across the IT team.

Requirements

• Degree or Higher National Diploma in Information Technology, Computer Networks, Information Systems, or a related discipline.

• Minimum 2 years of experience in a similar IT support or systems administration role.

• Hands-on experience administering Microsoft 365 environments.

• Experience supporting cloud platforms, SaaS applications, infrastructure systems, and remote users.

• Knowledge of:

  • Microsoft 365 Administration
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Teams
  • Hyper-V
  • Microsoft Azure

• Associate-level certifications in Microsoft 365, Azure, or Windows Server technologies will be an added advantage.

• Experience with at least one networking or security platform such as Cisco, Sophos, or Fortinet.

• Exposure to AWS, Google Cloud, IBM Cloud, or Linux administration will be advantageous.

• Strong troubleshooting and technical problem-solving skills.

• Excellent verbal and written communication skills in English.

• Strong customer service orientation and stakeholder management skills.

• Ability to prioritize tasks and manage workloads effectively.

• Self-motivated, proactive, and eager to learn new technologies.

Working Hours

• Aligned to Australian Eastern Standard Time
• 4:30 AM – 1:30 PM Sri Lanka Time

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of IT Systems Support Engineer.

Apply now and see how you can be the perfect fit for this exclusive position!

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