IT Technical Support

We’re Hiring: IT Technical Support – Remote
Work Setup: Remote
Employment Type: Full-Time
About the Role:
We are looking for a hands-on IT Technical Support professional to provide remote technical support across our business, with a strong focus on Microsoft 365 and cloud-based systems.
The role will support users across different locations, manage day-to-day IT issues, and help maintain secure and reliable access to company systems and applications.
Key Responsibilities:

• Provide remote Level 1–2 technical support for employees.
• Troubleshoot issues involving laptops, desktops, email, applications, internet connectivity, VPN, and user access.
• Administer and support Microsoft 365, including:
  • Exchange Online / Outlook
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Microsoft 365 user accounts and licenses
• Manage user access, password resets, MFA and account provisioning/deactivation.
• Support cloud-based user access management.
• Assist with device setup, configuration and remote troubleshooting.
• Support onboarding and offboarding of employees from an IT perspective.
• Maintain IT asset, access and support documentation.
• Escalate complex technical issues to vendors or higher-level technical resources.
• Assist in maintaining cybersecurity practices, access controls, and data protection requirements.

What We’re Looking For:

• 2+ years of IT Technical Support / Helpdesk experience.
• Strong hands-on experience supporting Microsoft 365 in a business environment.
• Experience with Exchange Online, Teams, SharePoint, OneDrive.
• Good understanding of Windows OS, user accounts, permissions, networking, and remote support tools.
• Experience supporting cloud-based applications and remote users.
• Familiarity with MFA, endpoint security, and basic cybersecurity practices.
• Strong troubleshooting and problem-solving skills.
• Good English communication skills and ability to support users remotely.
• Able to work independently in a remote environment.

Advantageous:

• Experience with Microsoft Intune, endpoint/device management, VPN administration, IT asset management, ticketing systems or Microsoft 365 security tools will be an advantage.

If you enjoy solving technical problems and supporting users in a modern, cloud-based Microsoft environment, we’d like to hear from you.