Italian-Speaking Customer Success Representative

Hybrid work from Sofia, Bulgaria

Office days: Monday and Tuesday

Working hours: Monday to Friday, 10:00–19:00

We are recruiting on behalf of our client for a role connected to customer onboarding, implementation support, and platform adoption.

As a Customer Success Specialist with Italian and English, you will support new enterprise customers during the setup and onboarding process, making sure product integrations are completed correctly and customers are able to use the platform effectively.

Your responsibilities will include:

• Checking customer product integrations and making sure they are completed correctly.
• Supporting the implementation setup process for new enterprise customers.
• Helping customers successfully adopt and use the hiring platform.
• Guiding clients on product best practices.
• Tracking onboarding milestones, license activation, user engagement, and customer progress.
• Recording customer activity in CRM systems.
• Working with queues, cases, and tickets in CRM platforms.
• Helping triage troubleshooting tickets.
• Cooperating with internal teams to support the customer journey.

Requirements:

• Fluent Italian and English, both written and spoken.
• Experience analyzing data, trends, and client information to identify growth opportunities.
• Strong knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel.
• Experience working with CRM platforms, queues, cases, or tickets.
• Strong organizational and project management skills.
• Ability to work with clients and internal departments.
• Ability to prioritize tasks and work within deadlines with limited supervision.

What the employer offers:

• Base salary: 1610 EUR gross per month.
• Performance bonus: 728 EUR gross per month.
• Hybrid work model from Sofia, Bulgaria.
• Monthly transportation/internet allowance.
• Bonus for important life events, such as marriage, birth or adoption of a child, or university graduation.
• Additional medical plan, including health and dental care, fully covered by the employer.
• Life insurance.
• Optional Multisport card.

This is a good opportunity for Italian speakers with experience in customer onboarding, implementation support, CRM systems, or client-facing project coordination who would like to grow in an international business environment.

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.