Italian-Speaking Technical Support & Sales Advisor | Remote, Portugal
- Salary
- €920/mo
- Hiring from
- Portugal
- Work type
- Remote
- Posted
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Job Description
This is a remote position.
Fluent in Italian and English, confident solving technical problems and experienced in sales? Join an international telecommunications project, working 100% remotely from mainland Portugal.
We offer a base salary of €920 per month, plus a €250 language allowance, €110 attendance allowance, €60 flex work allowance, a performance bonus of up to €360 per month, and a meal allowance of €10.20 per working day.
This role combines technical support, customer care and a strong sales focus. After resolving each customer enquiry, you’ll deliver a sales pitch and actively try to sell an additional service suited to the customer’s needs. Previous sales experience is mandatory.
What You’ll Do
- Support Italian-speaking customers by phone, email and chat;
- Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps;
- Explain technical solutions clearly, adapting your guidance to each customer’s level of understanding;
- Confirm whether the issue has been resolved and escalate complex cases to the appropriate technical teams;
- Handle account, billing, subscription and service-related enquiries;
- Deliver a sales pitch after each resolved case, recommending a relevant service or upgrade;
- Explain product benefits, handle objections and work towards closing sales;
- Keep accurate records of customer interactions, troubleshooting actions and outcomes;
- Work towards targets for sales, service quality and customer satisfaction.
What You’ll Bring
- Italian and English at C2 level;
- Previous sales experience - mandatory;
- Experience in technical support or a contact centre is an advantage;
- An interest in telecommunications and a practical approach to troubleshooting;
- Strong communication, listening and persuasive skills;
- Patience and confidence explaining technical steps;
- Comfort using digital tools and learning new systems;
- The ability to balance customer needs with commercial objectives;
- Availability to work remotely from mainland Portugal on rotating shifts.
Working Conditions
- 100% remote within mainland Portugal;
- Rotating eight-hour shifts between 07:00 and 21:00, scheduled across Monday to Sunday;
- Permanent contract after six months;
- Paid training and full onboarding.
Salary and Benefits
- Base salary: €920 per month;
- Language allowance: €250 per month;
- Performance bonus: up to €360 per month;
- Attendance allowance: €110 per month;
- Flex work allowance: €60 per month;
- Meal allowance: €10.20 per working day;
- Private health insurance;
- Ongoing training, coaching and professional development;
- Career development and internal progression opportunities;
- An international, multicultural working environment.
The performance bonus is variable. Allowances are subject to their applicable conditions, and the meal allowance depends on the number of days worked.
Ready to Apply?
If you enjoy solving technical problems, helping customers and closing sales, we’d like to hear from you.
Apply with your CV. Previous sales experience is required.
Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.
