Japanese Customer Support Specialist - Lisbon

Are you passionate about helping people and creating exceptional customer experiences? Are you a fluent Japanese speaker with excellent communication skills? We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration. Responsibilities: Support customers via phone, email, chat, and social media Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions Provide clear and accurate information about products, services, and procedures Handle customer queries with patience, professionalism, and empathy Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience Identify opportunities for service improvement through customer feedback