Japanese speaking Customer Support Officer

Position: Customer Support Officer (Japanese)

Location: Japan

Based in Japan with ability to move for 3 month period to Cyprus for the training

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

approx $2,000 per month (can go up to $2,500 max, in exceptional cases) - 12 salaries a year

DUTIES AND RESPONSIBILITIES:

• Assist clients with opening and maintaining trading accounts
• Respond to customer enquiries via email, phone and internal support channels
• Handle welcome calls and client follow-ups to ensure high customer satisfaction
• Provide information about the company's trading platforms and services
• Resolve back-office and account-related enquiries
• Support clients with technical issues, including MetaTrader platform troubleshooting
• Handle customer complaints professionally and ensure timely resolution
• Liaise with internal departments to resolve customer issues efficiently
• Escalate complex cases to the relevant teams when required
• Support marketing activities, including campaign translations and event coordination when needed
• Educate clients on products and platform functionality where appropriate
• Contribute ideas to improve customer experience and support business growth.

Model: Remote (Japan)
Working Schedule: 08:00–17:00 or 09:00–18:00 JST

REQUIREMENTS:

Native Japanese and fluent in English (B2+)
University or College degree
Previous call center experience will be considered as an advantage
Strong customer service and communication skills
Computer literate with MS Office and CRM systems
Based in Japan with ability to move for 3 mo period to Cyprus for the training

BENEFITS:

• Remuneration according to qualifications and experience
• Opportunity to work with an international FX/CFD brokerage
• Dynamic and multicultural working environment
• Opportunities for professional learning and growth
• And many others!