Junior Accounts Receivable Specialist

About Stayntouch
Stayntouch is redefining how hotels operate. Headquartered in Bethesda, MD, we deliver a cloud-native PMS built for modern hospitality - flexible, intuitive, mobile-first, and designed to empower teams from the lobby to the back office. Our platform streamlines operations, unlocks new revenue opportunities, and elevates every step of the guest journey. Hoteliers can run their entire operation from any device, enabling staff to break free from the front desk and guests to personalize their stay from check-in to check-out. Trusted by iconic properties and brands, Stayntouch is the PMS for hotels that demand both simplicity and power.

About The Role

We are seeking a Junior Accounts Receivable Specialist to join our Finance team. Reporting to the Director of Accounting and working closely with the Senior AR Staff Accountant, you will manage billing and collections for customers in the US and Internationally, serve as a key point of contact for customer billing inquiries, and partner with teams across the company to resolve account issues.

This role is a strong fit for a proactive, organized self-starter who communicates well, enjoys research and problem-solving, and can shift priorities quickly in a fast-paced environment, while maintaining quality of work.

Key Responsibilites

• Follow up on open accounts receivable and proactively pursue past-due balances by email and phone.
• Prepare and maintain AR aging reports and track collection activity.
• Investigate, coordinate, and resolve customer inquiries about invoices, payment history, and statements.
• Ensure timely and accurate billing for new and existing customers.
• Prepare consolidated billing statements for larger customer groups.
• Prepare credit memos and account adjustments.
• Ensure all customers have an active stored payment method on file.
• Respond promptly to internal billing inquiries from other departments.
• Coordinate across time zones as needed during your regular workday.
• Use Excel, Sage Intacct, and Salesforce to carry out these responsibilities.
• Support occasional office projects as time permits, such as team events, travel arrangements, trade show logistics, and purchasing company swag and rewards.
• Take on additional responsibilities as the role grows.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, or Business, or equivalent experience.
• 1–2 years of experience in an accounting or accounts receivable role.
• Excellent written and verbal communication skills, with the ability to work with customers, colleagues, and managers across departments and countries.
• Strong organizational skills and high attention to detail.
• Commitment to meeting deadlines.
• A proactive approach to customer outreach and follow-up.
• Ability to maintain confidentiality.
• Proficiency in Excel, including pivot tables and lookup functions (VLOOKUP/XLOOKUP).
• Proficiency in Microsoft Office and collaboration tools such as Teams, Zoom, and Slack, plus familiarity with using AI.

Preferred

• Experience with Sage Intacct and Salesforce is a plus but not required if you possess the ability to learn new systems quickly.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations can be made to enable individuals with disabilities to perform these functions:

• While performing this role, the employee is regularly required to talk and hear, and to sit and use their hands and fingers for extended periods. The employee is occasionally required to stand, walk, and reach with arms and hands. Close vision is required.

Comprehensive Benefits That Have You Covered

We offer a benefits package designed to support your wellbeing, professional growth, and life outside of work—so you can thrive both personally and professionally.

• Medical, Dental & Vision Coverage - Competitive plans with options that fit your needs
• HSA/HRA Contributions – Company contributions to help offset eligible healthcare expenses

• 401(k) with Company Match - Helping you invest in your financial future
• Company Paid Life & Disability Insurance - Added peace of mind for life’s what-ifs

• Generous PTO - Because great work requires real rest
• Paid Holidays - Including company-wide days designed to unplug and recharge
• Hybrid Work Flexibility – Enjoy a balance of remote work and in-office collaboration, with just two required office days per week (Currently Tues/Thurs)
• Company-Paid Parking & Commuting Benefits – We've got your commute covered on required in-office days
• Professional Development Support – Tuition reimbursement, certification allowances, and opportunities to continue learning and growing
• Company Events & Social Activities – Team events, virtual coffee chats, social Slack groups, and opportunities to connect with colleagues across departments
• Employee Recognition, Rewards & Swag – Celebrate achievements, recognize colleagues, and enjoy company-branded merchandise and employee rewards

Stayntouch does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Stayntouch are based on merit, qualifications, and abilities. Stayntouch is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at hr@stayntouch.com.

Notice to Staffing and Recruiting Agencies: Stayntouch's Careers Site is intended exclusively for individuals seeking employment directly with Stayntouch. Staffing and recruiting agencies are not authorized to submit applications or candidate resumes through our Careers Site without prior written authorization. Stayntouch does not accept unsolicited resumes or candidate submissions from agencies, whether submitted through our Careers Site, directly to employees, or through any other company communication channel. Any such submissions will be considered unsolicited and will not establish an agency relationship or fee obligation. Stayntouch will not be responsible for any placement fees or other charges associated with unsolicited candidate submissions.