Junior Client Liaison Officer - Remote

Job Description This is a remote position. About Medical Wizard Medical Wizard is a leading healthcare software and service provider in Australia, offering integrated solutions to specialist clinics and hospitals for over 30 years. With a strong customer-first approach and a family-oriented team culture, we are expanding our business rapidly. Our healthcare services team provides outsourced clinical and administration services to our clients which includes medical and hospital billing, clinical coding, virtual assistants in various roles such as medical receptionists, nurses and accounting professionals. Role Summary We are seeking a highly organized and articulate Junior Client Liaison Officer to support our customer engagement and account coordination efforts. This entry-level position is ideal for someone with a strong interest in client services preferably within the IT or SaaS sectors who is eager to learn and grow within a supportive team environment. The successful candidate will assist in maintaining positive relationships with clients, coordinate communication across teams, and ensure accurate record-keeping. This role requires excellent English communication skills, strong attention to detail, and a proactive, client-focused approach. Requirements Key Responsibilities Act as the main liaison for a defined set of clients. Develop and nurture long-term customer relationships to drive loyalty and repeat business. Deeply understand client objectives and guide service delivery to align effectively. Monitor account health—track KPIs, resolve issues, coordinate renewals, and identify upsell opportunities. Facilitate regular check-ins and review meetings (virtual and occasional in-person). Coordinate with internal teams (Technical, Product, Support) to deliver client-focused solutions. Maintain accurate CRM records and ensure documentation integrity for all ongoing client initiatives. Required Qualifications & Experience 1+ years of experience in a client-facing role such as Customer Success, Client Services, or Relationship Management—ideally in IT, SaaS, or other technology-driven industries. Excellent verbal and written English communication skills Strong organisational skills and attention to detail, with the ability to manage multiple client priorities effectively Proficiency with CRM tools (e.g., Zoho CRM, HubSpot, Salesforce) Proven ability to handle multiple tasks and follow through on responsibilities with minimal supervision Self-motivated and proactive, with a strong focus on accuracy, professionalism, and client satisfaction. Preferred Qualifications Background in or familiarity with IT services or software platforms. Experience working with cross-functional teams including Product and Support. Knowledge of project coordination or account lifecycle workflows. Benefits Benefits Company-provided laptop and equipment. Work on a groundbreaking healthcare software suite tailored for the Australian market. Collaborate with seasoned professionals in Australian healthcare.