Junior Customer Strategy Manager, FinTech

Role Description

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Leadership/Team Quote:

FinTech business unit – with teams in Amsterdam, Bangalore, and London – develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

The Customer Strategy team sits at the intersection of customer experience and commercial strategy within Booking.com FinTech.

Our mission is to shape the future of how travelers and partners experience payments globally. team looks ahead—identifying market trends, uncovering deep customer needs, and incubating new, revenue-generating financial products from concept to delivery.

We act as an early-stage catalyst across FinTech. We de-risk big commercial bets by turning complex customer problems into validated strategies, value propositions, and compelling business cases, partnering closely with Product, UX, and Commercial leaders to transition net-new products (from digital wallets and group payments to partner cash flow solutions) into reality.

Role Description

Booking.com in Amsterdam is looking for a Junior Customer Strategy Manager to research and report on market and customer insights, help identify, define and validate new financial services product opportunities, as well as supporting major strategic initiatives requiring a customer-centric perspective.

Key Job Responsibilities and Duties

• You lead market, competitive, and customer research across Traveler and Partner Payments, delivering actionable trend reports and strategic insights

• You design, scope, and execute qualitative and quantitative customer research to validate strategic assumptions and represent the voice of the customer

• You drive strategic analysis and insight reporting to support high-priority initiatives sponsored by the VP of Product in FinTech

• You synthesize complex market data and internal metrics into data-driven business cases and executive decision materials

• You assist with strategic product exploration by identifying potential growth areas and supporting early-stage concept evaluations

• You facilitate cross-functional alignment workshops and translate complex research into clear, structured narratives and presentations

• You partner with Insights, Commercial, Product, UX, and Compliance teams to evaluate market feasibility and alignment with overall business strategy

• You maintain project reporting, progress tracking, and executive dashboards for strategic projects across the FinTech organization

Qualifications & Skills

• 4–6 years of relevant experience in product strategy, innovation, or strategic proposition development, ideally within financial services, fintech, payments, or a (digital) consultancy

• Proven expertise in market research, competitive analysis, and synthesizing quantitative and qualitative insights to uncover market opportunities and inform strategic product direction

• Demonstrated experience identifying, shaping, and validating new financial services value propositions from early concept through strategic alignment

• Hands-on experience applying Design Thinking, Lean, and Value Proposition frameworks to evaluate market needs and translate complex problems into strategic opportunities

• Ability to balance big-picture, long-term vision with near-term commercial priorities and delivery realities

• Exceptional written and verbal communication skills, with a proven ability to distill complex data into compelling narrative presentations, executive decision materials, and clear storytelling

• Entrepreneurial self-starter who is energized by open-ended, 0-to-1 problem spaces and comfortable making progress amid changing context

• Strong organizational and project management skills, with the ability to balance multiple concurrent initiatives and clearly communicate trade-offs and priorities

Benefits & Perks - Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;

• Working in a fast-paced and performance driven culture;

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire

• This role does not come with relocation assistance, visa support is provided