Junior Reservations Executive, Sri Lanka

Requisition ID: 3628 Department: Reservations Work Type: Hybrid Application Close Date: 23rd September 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. The world needs more Intrepid people: At Intrepid, travel is more than just moving from one place to another - it’s about creating unforgettable experiences. As a Junior Reservations Executive, you’ll help make these experiences possible! In this role, you’ll work closely with our Reservations Manager to coordinate accommodation, transport and activity bookings across our Sri Lanka trips. From confirming reservations to answering booking queries, you’ll help ensure everything is ready for our trips to run smoothly. You’ll collaborate with local suppliers, monitor booking requests and cancellations, and ensure every reservation is recorded and budgeted correctly. When booking challenges arise, you'll work with the Reservations team to find solutions while maintaining excellent standards. Whether it’s securing a last-minute hotel room, coordinating transport arrangements or following up on a supplier confirmation, you’ll directly contribute to creating meaningful memories for our customers! This is a full-time permanent position based in our office in Colombo, Sri Lanka. Some flexibility in work hours is expected due to the operational nature of the role. Some of the experience you’ll bring with you may include: 1-2 years’ experience within the travel industry or DMC. Hands-on experience in a reservations, travel operations or similar role, with an understanding of availability, allotments and reservation processes. Good communication skills in English and local languages. Strong proficiency in Microsoft Office (particularly Word, Excel and Outlook). Great organisational skills and attention to detail. Ability to collaborate, coordinate and build positive relationships with local suppliers. Confidence managing multiple tasks and deadlines. Most importantly, you’ll be passionate about the travel industry and gaining experience in a global environment! The world needs more Intrepid people: At Intrepid, travel is more than just moving from one place to another - it’s about creating unforgettable experiences. As a Junior Reservations Executive, you’ll help make these experiences possible! In this role, you’ll work closely with our Reservations Manager to coordinate accommodation, transport and activity bookings across our Sri Lanka trips. From confirming reservations to answering booking queries, you’ll help ensure everything is ready for our trips to run smoothly. You’ll collaborate with local suppliers, monitor booking requests and cancellations, and ensure every reservation is recorded and budgeted correctly. When booking challenges arise, you'll work with the Reservations team to find solutions while maintaining excellent standards. Whether it’s securing a last-minute hotel room, coordinating transport arrangements or following up on a supplier confirmation, you’ll directly contribute to creating meaningful memories for our customers! This is a full-time permanent position based in our office in Colombo, Sri Lanka. Some flexibility in work hours is expected due to the operational nature of the role. Some of the experience you’ll bring with you may include: 1-2 years’ experience within the travel industry or DMC. Hands-on experience in a reservations, travel operations or similar role, with an understanding of availability, allotments and reservation processes. Good communication skills in English and local languages. Strong proficiency in Microsoft Office (particularly Word, Excel and Outlook). Great organisational skills and attention to detail. Ability to collaborate, coordinate and build positive relationships with local suppliers. Confidence managing multiple tasks and deadlines. Most importantly, you’ll be passionate about the travel industry and gaining experience in a global environment! Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications Application Close Date: 23rd September 2026