Key Account Manager

Business Development Manager – Retail

What You Will Do

We are seeking a dynamic and results-oriented Business Development Manager to join our Retail vertical. This pivotal role will focus on identifying new opportunities and developing relationships with prospective clients across the retail sector. The successful candidate will engage with stakeholders at all levels within retail organisations, building strong connections that lead to new business opportunities and long-term partnerships.

How You Will Do It

• Identify and pursue new business opportunities within the retail sector.
• Establish and nurture relationships with prospective clients, understanding their needs and positioning Johnson Controls' comprehensive portfolio of products and solutions.
• Engage with stakeholders at all levels within client organisations to build long-lasting partnerships.
• Utilise Salesforce CRM to record activities, manage leads, and track progress against set targets.
• Develop and implement strategic plans to generate leads, increase revenue, and capture market share.
• Work collaboratively with internal teams to ensure successful bid submissions and client onboarding.
• Once accounts are established, facilitate a smooth handover to account managers while continuing to focus on new business development.
• Monitor industry trends, retail market developments, and competitor activities to inform business development strategies.

Key Performance Metrics

• Activity recording and lead generation.
• Revenue growth within the Retail vertical.
• Market share expansion in the target segment.
• Acquisition of new corporate clients (new logo acquisition).

What We Are Looking For

Required:

• Proven experience in business development or a sales environment, preferably within the retail sector or supporting multinational corporate blue-chip organisations.
• Demonstrated success in securing new corporate clients and achieving sales targets.
• Strong understanding of retail operations, customer experience drivers, and sector challenges.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Self-motivated and results-driven, with a proactive approach to opportunity identification and relationship building.
• Familiarity with Salesforce CRM or similar sales tracking software is preferred.
• Strong objection-handling and negotiation skills.
• Willingness to travel nationally and potentially internationally as required.
• Hold a valid UK driving licence.

What We Offer

• Competitive salary and company car & commission.
• Paid holidays and sick pay.
• Comprehensive benefits package including pension, life assurance, employee assistance programme, employee referral scheme, employee discounts including high street brands, Cycle to Work scheme, and discounts on Johnson Controls security products.
• Extensive product and on-the-job/cross-training opportunities with outstanding resources available.
• Encouraging and collaborative team environment.
• Career development through various career ladders, including Customer Service.
• Dedication to safety through our Zero Harm policy.
• Access to business resource groups.
• Training on our company values.
• IT equipment to complete all jobs.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.

About Us

Johnson Controls: Enhancing the Intelligence of Buildings