Key Account Manager - Veterinary

Company Description baytaVerse is a next-generation veterinary platform founded in 2025 in Dubai, delivering a complete digital ecosystem for the veterinary industry. The platform brings together businesses, veterinary professionals, and end users in one seamless environment, reducing reliance on multiple tools and fragmented systems. Through integrated e-commerce and community-building features, baytaVerse enables users to connect, trade, learn, and grow on a single platform. The company focuses on simplifying operations, enhancing collaboration, and driving innovation in veterinary services across the region. baytaVerse offers an agile, tech-driven environment for professionals who want to shape the future of veterinary care.
Role Description The Key Account Manager – Veterinary is a full-time, hybrid role based in the United Arab Emirates, with a mix of on-site client engagement and work-from-home flexibility. This role is responsible for managing and growing relationships with key veterinary accounts, including clinics, hospitals, and industry partners, ensuring their needs are met across baytaVerse’s digital ecosystem. Day-to-day activities include developing account plans, coordinating onboarding and training, addressing customer inquiries, monitoring account performance, and identifying opportunities for upselling and cross-selling. The Key Account Manager will collaborate closely with sales, marketing, product, and customer support teams to deliver tailored solutions and optimize platform usage for strategic clients. This position also involves gathering market and customer insights to inform business strategy and enhance the overall value proposition for veterinary stakeholders.
Qualifications

• Strong Account Management and Key Accounts experience, with a proven track record of building and sustaining long-term client relationships.
• Demonstrated Analytical Skills and Business Planning capabilities to interpret data, forecast performance, and develop strategic account growth plans.
• Solid Customer Service skills, with a focus on responsiveness, problem-solving, and delivering a high-quality client experience.
• Excellent communication and negotiation abilities, including clear presentation skills and stakeholder management across different levels.
• Background in veterinary, animal health, healthcare, or related sectors is highly advantageous.
• Comfort working in a digital/technology-driven environment, with the ability to quickly learn platform features and workflows.
• Bachelor’s degree in Business, Veterinary Science, Marketing, or a related field, or equivalent practical experience.
• Ability to work in a hybrid model within the United Arab Emirates, including travel to client sites as needed.