Key Accounts Manager & Coordinator: ERP (Sage X3)

Key Accounts Manager & Coordinator: ERP (Sage X3)

FPC Enterprise Solutions · Pretoria (Hybrid: 2 days office, 3 days home) · Permanent · Full-time

About FPC

FPC Enterprise Solutions is a Sage Platinum Business Partner delivering Sage X3, Sage 300cloud, Sage Intacct and Sage 300 People across Africa, with deep specialisation in agriculture and mid-market industry. We are growing, and we require a dedicated ERP Key Accounts Manager.

The role

You own the relationship with 40+ ERP customers — predominantly Sage X3, with Sage 300cloud and Sage Intacct accounts growing alongside. You are the customer's single point of contact for the account: retention, SLA renewals, upsell and cross-sell, escalations and satisfaction. You also keep live projects moving — scheduling and chairing project meetings, tracking actions, and keeping the consulting team and the customer aligned.

What you'll do

• Manage and grow a portfolio of existing ERP customers; own renewals and SLA revenue
• Identify and close upsell / cross-sell opportunities (modules, users, add-ons, services)
• Run regular account reviews; track and report on customer health and satisfaction
• Coordinate light project administration: meeting cadence, minutes, action tracking, status updates
• Act as escalation point between customers, consultants and the BU Director
• Maintain accurate account, pipeline and renewal records

What you bring

• Proven ERP experience — functional, project, support or account management — and a working understanding of how an ERP project flows from scoping to go-live and support
• Comfortable with technical ERP language; able to hold a credible conversation with consultants and customer IT/finance teams
• 3+ years in a customer-facing role in software, ERP or professional services
• Fully bilingual: Afrikaans and English (written and spoken) — required
• Organised, follow-through mindset; comfortable running meetings and holding people to actions
• Sage X3 / Sage channel experience a strong advantage
• Own transport; occasional travel within SA and to Botswana

What we offer

• Competitive basic salary plus commission on team KPIs and personal selling
• Realistic, transparent KPIs: team performance, renewal rate, upsell revenue
• Hybrid working: 2 days at our Montana, Pretoria office, 3 days remote
• Reporting directly to the ERP BU Director
• Established customer base, Sage Platinum partner backing, and clear growth path across three ERP products

How to apply

Send your CV and a short note on your ERP background to fliebenberg@fpcsolutions.co.za with the subject line "KAM ERP". Closing date 31 October 2026. Preferred start 11 January 2027, negotiable.

FPC Enterprise Solutions is committed to employment equity. Only shortlisted candidates will be contacted.