Medspa Sales & Patient Concierge Specialist.

We are hiring a Medspa Sales & Patient Concierge Specialist. for a boutique private practice in the aesthetics and sexual health industry. This is a Full-Time remote role for a USA-based client. The role is focused on converting inbound leads and inquiries into booked appointments through a high-touch, concierge-style sales experience. The ideal candidate is proactive, persuasive without being pushy, highly responsive, commercially minded, tech-savvy, discreet, empathetic, confident discussing intimate health topics, and motivated by measurable conversion results.

Key Responsibilities

• Serve as the primary contact for new leads via calls, texts, emails, and approved channels
• Respond quickly to inquiries about services, pricing, availability, and next steps
• Build rapport, understand patient needs, and recommend the appropriate next step
• Educate leads on services and guide them toward consultations or appointments
• Follow up consistently with leads who have not yet booked
• Convert qualified leads into booked consultations while delivering a premium experience
• Manage leads and updates within the Symplast (EMR/CRM) pipeline
• Track lead interactions, follow-ups, objections, outcomes, and bookings
• Re-engage older or inactive leads to generate new opportunities
• Identify booking objections and share insights with the founder/clinical team
• Maintain fast response times and ensure no qualified lead is missed
• Coordinate with the Patient Concierge & Appointment Coordinator on successfully booked leads
• Escalate clinical questions to the appropriate clinical team member
• Maintain strict HIPAA compliance, confidentiality, NDA, and security protocols
• Communicate discreetly and professionally around sensitive health topics
• Track conversion metrics and identify opportunities to improve lead-to-booking performance
• Contribute to sales scripts, SOPs, objection handling, and CRM processes
• Support extended Friday coverage and potential future after-hours/weekend sales coverage
  
  

Required Qualifications

• 2+ years of experience in healthcare sales, medical aesthetics sales, med spa sales, patient acquisition, lead conversion, inside sales, or a related patient-facing sales environment
• Proven experience converting inbound leads into consultations, appointments, or sales
• Experience working with a CRM pipeline and documenting lead activity and outcomes
• Strong verbal and written English communication skills with a confident, professional phone presence
• Strong ability to build trust and rapport quickly with prospective patients
• Comfort and professionalism discussing sensitive sexual health topics using accurate clinical terminology
• Exceptional follow-through, responsiveness, organization, and task ownership in a fully remote setting
• Comfortable working toward measurable KPIs such as response time, booked appointments, conversion rate, and follow-up completion
  
  

Preferred Qualifications

• Direct experience with Symplast (EMR/CRM) strongly preferred
• Experience selling aesthetics, functional medicine, sexual health, wellness, dermatology, urology, plastic surgery, or related services
• Experience with high-ticket or elective healthcare services
• Background in high-touch concierge sales, luxury hospitality, or premium client services
• Experience supporting high-profile or VIP clientele
• Demonstrated success improving lead-to-booking conversion rates
• Experience working remotely with a U.S.-based practice
  
  

Required Skills & Tools

• Symplast EMR/CRM (strongly preferred) or comparable EMR/CRM platforms
• CRM pipeline and lead-management systems
• VoIP/call management systems and secure messaging tools
• Google Workspace or Microsoft 365 for documentation and scheduling
• Strong sales follow-up, objection handling, and appointment-setting skills
  
  

Schedule & Pay

• Full-Time position; Monday–Thursday 10:00 a.m.–6:00 p.m. ET; Friday 10:00 a.m.–5:00 p.m. ET
• Fully remote role for a Virginia, USA-based client
• Pay ranges from 15 000 ZAR – 18 000 ZAR ($935 – $1,100)
• Includes structured onboarding, HIPAA certification support if needed, and strong long-term growth potential
  
  

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone
  
  

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with the founder and clinical team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a high-touch, concierge-style practice
• Opportunity to grow into a senior patient acquisition or sales leadership role
  
  

If you’re a driven sales professional who knows how to build trust, overcome objections, and consistently turn leads into booked appointments, we’d love to hear from you.