KM - Skool Community Manager & Digital Product Coordinator

Overview We’re seeking a highly organized, proactive, and creative Community Manager & Digital Product Coordinator to oversee the day-to-day operations of our digital school community. Our mission is to teach brands and verticals how to scale with paid advertising through engaging education, mentorship, and accessible resources. This person will be responsible for managing and moderating the community, facilitating member success, coordinating events, and driving scalable growth by curating digital products and streamlining internal workflows with our sales and support teams. Key Responsibilities 🧩 Community Management Actively moderate and engage in the online community (e.g. Discord, Circle, Facebook Groups). Respond to member questions, feedback, and posts in a timely, supportive, and insightful manner. Set the tone for the community culture by fostering a welcoming, high-value learning environment. Flag potential upsell leads or member concerns to the appropriate team members (setters/closers). 📅 Event & Calendar Coordination Plan, schedule, and coordinate live events, including Q&As, trainings, office hours, guest expert sessions, and hot-seat reviews. Maintain a visible, up-to-date community calendar with upcoming events, deadlines, and content drops. Ensure high engagement and attendance by coordinating email reminders and in-community announcements. 🛠️ Digital Product Development Propose, draft, and help build digital assets that increase community value—e.g. swipe files, templates, SOPs, worksheets, ad vaults, etc. Work with our designers, editors, and educators to bring these resources to life quickly and at a high standard. Audit existing community assets and develop new scalable ideas based on feedback and performance gaps. 🤝 Cross-Functional Collaboration Maintain clear communication between community members and internal team (media buyers, closers, setters, designers). Help identify and tag leads in the community who are ready for higher-tier services or more direct support. Coordinate with the sales team to ensure warm handoffs and appropriate follow-up. Success Metrics High daily/weekly engagement in community threads and channels Strong attendance for live events and replays Member satisfaction and NPS feedback Increase in digital resource downloads or usage Volume and quality of leads tagged for sales support Ideal Candidate Profile You Have: 2+ years of experience in community management, program coordination, or digital education A strong understanding of paid advertising, marketing, or scaling brands (bonus if you've worked with ad agencies or creators) Exceptional written communication and interpersonal skills Experience working with CRM tools, Discord/Slack, community platforms (Circle, Kajabi, Skool, etc.), and Notion or similar Excellent time management skills and an ability to manage multiple projects at once You Are: Energetic and people-first—you thrive in digital spaces and love helping others grow Detail-oriented and systems-minded—you can spot broken workflows and create better ones Creative—you’re constantly thinking of how to add more value to our members Proactive—you don’t wait to be told what to do; you identify needs and take initiative Compensation Competitive monthly retainer or hourly rate (depending on experience and structure) Performance-based bonuses tied to engagement and upsell success Room to grow into a Head of Community or Program Director role