Lead Business Operations Specialist

Project Summary: This initiative centers on thorough account administration and contract oversight to maintain strong governance, regulatory compliance, and financial control across the business unit. It enables informed decision-making by delivering in-depth reporting, margin management, and streamlined contract processes to maximize account effectiveness.

What Candidate Is Needed:

• Proficient in managing commercial models including staff augmentation, fixed price, and managed capacity frameworks
• Skilled in contract preparation, review workflows, and administrative support
• Advanced data analysis and reporting capabilities to support strategic account management decisions
• Strong communication and diplomacy skills to engage with internal and external stakeholders
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience

Responsibilities

• Provide administrative support for the account by scheduling necessary meetings, drafting meeting minutes, and leading meeting agendas
• Oversee contract preparation and review processes, forwarding contracts to legal, finance, and delivery teams while tracking status to ensure deadlines are met
• Build and uphold compliance standards across business unit accounts
• Model and evaluate PnL components tied to contract pricing and rate calculations
• Assist governance reviews by compiling materials, assessing service levels, SLAs, KPIs, and evaluating risk exposure
• Design, implement, and maintain reports needed by Client partners and Delivery managers to enable informed decisions, ensuring data accuracy and relevance
• Track account margin forecasts, examine factors influencing margin, and comprehend all margin-related impacts
• Carry out ad-hoc operational requests from Client partners, Project and Delivery managers, and clients
• Work collaboratively within a team and coordinate with third-party vendors as needed

Requirements

• 4+ years of experience in Operations, Finance, or Analytics, ideally within an international setting
• Solid foundation in financial modeling and data analysis
• Analytical thinker with strong problem-solving abilities
• Excellent communication and stakeholder management skills, capable of engaging effectively with senior leadership
• English proficiency at B2+ level (written and spoken)
• Advanced Excel capabilities
• AI proficiency with hands-on experience

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine