Lead Digital Production Coordinator (Hybrid)

Lead Digital Production Coordinator (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Lead Digital Production Coordinator (Hybrid) on our Education Center team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Lead Digital Production Coordinator, you will coordinate and execute production operations to support the digital publication and transformation of medical education. Develop and refine XML-based publishing processes and content formats to support new media and content offerings. Monitor and complete publishing workflows, troubleshoot complex production issues, and maintain consistency across digital publishing channels. Collaborate with learning design, CME, production vendors, platform providers, marketing, and publication teams, providing technical guidance and coordinating vendor publishing and quality assurance activities.

RESPONSIBILITIES:

Publishing Operations

• Create, transform, and deliver data (metadata and full text conversion/tagging to XML); package and publish structured and related files for delivery to AMA platforms, aggregators, and applications
• Coordinate vendor publishing activities, delivering files based on production schedules, providing technical guidance, and monitoring accuracy, quality, and deadlines
• Monitor content keyword tagging in a finished good repository to identify and resolve tagging issues impacting transfers, partnering with IT to identify errors, e.g. DTD
• Publish and revise content renewals XML and archive content as needed; develop and refine content redirect requests for archived content; process ad hoc requests related to content status (edits, expiring, etc.)
• Coordinate the publishing of multimedia across multiple online platforms e.g. Spotify, Cadmore, Descript, Libsyn, and support the development of new multimedia content formats
• Assess and refine publication processes, developing approaches and documentation to support new content formats and publishing requirements

Quality Assurance

• Perform quality assurance testing of all editorial content following established guidelines to check for completeness and quality throughout of text, tables, graphics, PDF linking, and interactivity etc.; manually resolve XML issues when able, surfacing vendor-required corrections
• Prepare urgent and other post-publication correction requests as approved by management, or if adhering to content revision policy, accurately supply content for database population; and provide other information/data as required
• Ensure XML data integrity, accuracy of coding, completeness, and validity against NLM JATS (National Library of Medicine Journal Article Tagging Suite), DTD, and HighWire DTD
• Review and maintain bug tracking logs and reports to optimize workstream performance
• Effectively communicate and coordinate technical and/or workflow issues with Editorial and other Production staff to troubleshoot, modify, and resupply files as necessary; monitor inter-system interface/data transfer issues; raise any error notices received and verify content packaging adheres to platform technical requirements
• Apply CME accreditation of published content requirements and documentation

Planning & Collaboration

• Coordinate the testing of new XML functionality, platform features, and styles. Communicate technical knowledge, workflow processes, and troubleshooting guidance to stakeholders and users across departments
• Draft publishing guidelines and processes for vendors, provide technical guidance, and oversee the quality and consistency of vendor XML tagging and publication work
• Apply XML knowledge to help develop and refine content formats and publishing approaches that enhance website user engagement and user experience
• Collaborate with marketing, project management, IT, and editorial on the development of new media and content offerings, addressing technical requirements, publishing approaches, and audience experience
• Work closely with AMA content creators to develop publishing documentation and communicate content requirements, processes, and guidelines

May include other responsibilities as assigned

REQUIREMENTS:

1. Education: Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required (P1-P4/M1-M2)
2. Years of experience: 5+ years of experience in an online publishing environment, preferably academic or journal publishing
3. Bachelor’s Degree in a related field preferred (journalism, computer sciences, publishing, electronic publishing); comparable work experience in electronic or web publishing acceptable

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION