Lead Engagement Specialist - Remote

Lead Engagement Specialist - Remote

JHIVE Solution is looking for motivated and experienced Call Center Agents to join our growing team. We’re looking for professional, reliable individuals with strong English communication skills who can deliver excellent performance while working remotely.

Job Description

As a Call Center Agent, you will be responsible for communicating with customers, handling calls professionally, following campaign guidelines, and achieving the required performance targets.

You will be expected to:

* Handle inbound and/or outbound calls professionally.

* Communicate clearly and confidently with customers.

* Follow campaign scripts, procedures, and quality standards.

* Maintain a professional and customer-focused approach throughout every interaction.

* Accurately document call outcomes and required information.

* Meet assigned performance and quality targets.

* Work independently and maintain productivity in a remote environment.

* Collaborate with team leaders and management to continuously improve performance.

Qualifications

* Previous Call Center experience is required.

* Strong English communication skills — B2 to C1 level.

* Excellent verbal communication and active listening skills.

* Professional attitude and strong work ethic.

* Ability to work independently and manage time effectively.

* Comfortable working with performance-based targets and KPIs.

* Good computer skills and familiarity with basic CRM/call-center systems.

* Reliable internet connection and a suitable work-from-home environment.

Preferred Experience

Experience in any of the following campaigns is considered a strong advantage:

* Medicare, Meals and ACA Campaigns

* Appointment Setting

* DME Campaigns

Candidates with relevant campaign experience will be given additional consideration.

What We Offer

* 🏡 100% Work From Home

* 📅 Monday to Friday

* 🌴 Saturday & Sunday — Fixed Days Off

* 💰 Salaries up to 16,000

* 🚀 Career growth and development opportunities

* 🤝 Professional and supportive working environment

* 📈 Opportunity to develop your skills and grow with a growing company

How to Apply

Interested candidates are invited to apply by sending:

* Full Name

* 1-minute English voice note introducing yourself

* Brief overview of your previous call center experience

* English communication level

📱 Apply via WhatsApp: 01283323401

Our recruitment team will review applications and contact shortlisted candidates.