Telesales Specialist

Company Description Soul Hospitality is a premium property management company focused on delivering seamless, stylish, and comfortable living experiences for short-term and long-term stays. The company serves both guests seeking a home-like stay and property owners looking for stress-free rental management, offering tailored hospitality solutions to meet diverse needs. As a subsidiary of Shaheenz Investment, Soul Hospitality is grounded in values of trust, quality, and excellence across all services. From fully serviced rentals to personalized property care, the company aims to redefine modern living by combining warmth, elegance, and efficiency in every interaction. Soul Hospitality offers an environment where team members contribute to creating memorable and dependable experiences for guests and property owners alike.

Role Description The Telesales Specialist is a full-time, hybrid role based in New Cairo. This role involves making outbound calls and handling inbound inquiries to promote Soul Hospitality’s rental and property management services, convert leads, and support booking processes. The Telesales Specialist will qualify prospects, present tailored solutions, manage follow-ups, and maintain accurate records in CRM systems. Daily responsibilities include responding to guest and owner inquiries, resolving concerns, providing clear information on services and pricing, and collaborating with internal teams to ensure a smooth customer journey. The role also includes meeting sales targets, participating in training sessions, and sharing feedback to improve scripts, offers, and overall telesales performance.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and create positive experiences.
• Candidates should possess excellent Communication skills, including active listening, clear speaking, and professional written communication.
• Candidates should possess Sales skills to identify needs, present solutions, overcome objections, and close bookings or service agreements.
• Candidates should possess Training capabilities to absorb new information quickly and, when needed, assist in coaching peers on processes or scripts.
• Previous experience in telesales, call center operations, or hospitality sales is preferred.
• Proficiency with CRM tools, call management systems, and basic office software is beneficial.
• Ability to work in a hybrid setup in Houston, TX, manage time effectively, and meet performance targets.
• High school diploma or equivalent required; further education in business, hospitality, or communications is a plus.