The Role:
Are you ready to turn potential into performance?
At XM, we believe that people grow when they are given the opportunity, support, and trust to develop. As a global fintech organisation with a multinational workforce, we are committed to creating meaningful learning experiences that help our colleagues build skills, expand their capabilities, and achieve their potential.
We are looking for a Learning & Development Officer to join our People & Culture team and support the delivery of learning and development initiatives across XM. This is an excellent opportunity for an L&D professional who is organised, proactive, and passionate about employee development and growth.
If you are ready to help create learning experiences that enable people to grow, we would love to hear from you.
The main responsibilities of the position include:
Assist in the coordination, organisation and administration of various learning and development interventions
Support the assessment of training and development needs using team and individual development plans, performance results, surveys, data and discussions with managers and employees
Support the planning, preparation and delivery of internal learning activities, including the development of presentations, guides, learning materials and related communications
Administer the Learning Management System, maintain accurate training records and provide support to employees
Prepare timely L&D reports to track participation, completion, progress and programme effectiveness
Assist in evaluating learning interventions through feedback questionnaires and other written or verbal assessment methods
Maintain CPD records and support the monitoring of annual development requirements for colleagues
Liaise with external training providers to ensure the smooth planning and delivery of learning and development activities
Propose creative ideas to increase learner engagement and improve the overall learning experience
Remain informed about L&D best practices, tools, learning technologies and emerging trends
Liaise with the Human Resources Development Authority and coordinate relevant training schemes, applications and subsidies, where applicable
Work closely with internal stakeholders, trainers and external providers to deliver a consistent learning experience across XM
Support wider People & Culture projects when required
Main requirements:
University degree in Human Resources, Business Administration, Psychology or a related field
2-3 years of experience in Learning & Development, HR, training coordination or a related field
Experience working with a Learning Management System, HR system or learning platform
Experience supporting workshops, leadership programmes or blended learning initiatives
Knowledge of HRDA training schemes and subsidy processes
Strong organisational and coordination skills, with excellent attention to detail
A proactive, dependable and solutions-oriented approach
Strong written and verbal communication and presentation skills in English
Confidence working with different stakeholders across a multinational workforce
Very good knowledge of Microsoft Office tools, particularly PowerPoint and Excel
Ability to manage multiple priorities in a fast-paced, large-scale organisation
A genuine interest in personal development and in supporting the growth of others
Benefit from:
Attractive remuneration package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Deep Dive – First Interview with Your Future Team
Test your edge – Aptitude Assessment
Bring It to Life – Role-Specific Take-Home Task
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
