Learning Management System (LMS) Manager

Learning Management System (LMS) Manager (Hybrid) Atlanta, GA

🚀 The Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford’s learning technology ecosystem. This role is responsible for overseeing the governance, administration, optimization, and continuous improvement of the LMS, ensuring it supports employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization.

🤝 The LMS Manager collaborates closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors to deliver a secure, scalable, and engaging learning experience.

📊 Key responsibilities include:

⚙️ LMS administration, configuration, and system optimization
🔗 Managing integrations and ensuring data accuracy and integrity
📈 Reporting, analytics, and learning metrics
🧪 System testing, upgrades, and release management
🤝 Vendor and stakeholder management
🎯 User support and continuous improvement initiatives

🌍 This role combines strategic leadership with hands-on system management to ensure the learning platform effectively supports global business and talent development objectives.

• Global LMS Strategy, Governance & Product Ownership: Own the global LMS roadmap, governance model, operating standards, and continuous improvement priorities; translate enterprise and regional learning needs into scalable system solutions; work with IT and the business to maintain or establish standards for administration, security, data, content, naming conventions, and reporting; evaluate platform capabilities and recommend enhancements aligned to business value.
• Platform Administration & Learning Operations: Oversee system configuration, user access, roles, organizational structures, audiences, assignments, curricula, learning paths, certifications, notifications, and workflows; establish quality controls for course setup, catalog structure, version management, and retirements; ensure accurate, timely support of global learning campaigns and recurring compliance assignments.
• Integrations, Data Quality & Release Management: Partner with IT and vendors to manage HR data integration, release management , single sign-on, content provider, skills, reporting, and other learning ecosystem integrations; monitor data feeds and resolve exceptions; lead testing and validation for upgrades, releases, configuration changes, and enhancements; maintain business requirements, test scripts, and release documentation.
• Learning Analytics, Reporting & Audit Readiness: Develop and maintain operational and executive reporting for completion, compliance, utilization, certifications, learner activity, content performance, and service delivery; validate data accuracy; identify trends and provide actionable insights; maintain audit-ready learning records and support regulatory, client, and internal audit requests.
• Compliance, Licensing & Continuing Education Enablement: Partner with Compliance and our business owners to administer mandatory training (i.e. Fraud, CA Fair Claims), professional certification, adjuster licensing, and continuing education requirements; support jurisdictional DOI requirements; establish controls for due dates, expirations, equivalencies, exemptions, retraining, and evidence retention.
• Vendor, Stakeholder & Service Management: Manage day-to-day relationships with the LMS vendor(s) including regular meetings with vendor and internal training partners, content providers, and technology partners; monitor service levels, issue resolution, enhancements, and contract deliverables; facilitate prioritization with global stakeholders; communicate system changes, risks, dependencies, and decisions.
• User Experience, Support & Enablement: Lead the LMS support model, acting as the first point of contact for the LMS Specialist to provide guidance for support issues and escalate issues that require technical support, create knowledge base, administrator community, and escalation process for the global LMS support community; job aids, administrator standards, and training; analyze support trends and implement root-cause improvements that reduce friction and strengthen adoption.
• Crawford Standards: Uphold the Crawford Code of Conduct and perform other related duties or projects as assigned.

• Bachelor’s degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.
• Experience supporting a global or multi-region employee population within a large, matrixed organization.
• Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.
• Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.
• Experience in insurance, claims services, risk management, financial services, or another regulated industry is preferred.
• Experience with Oracle Learning Cloud and Oracle HCM is strongly preferred; experience with comparable enterprise platforms may be considered.
• Experience leading projects and influencing cross-functional stakeholders without direct authority.
• LMS administration and configuration
• Global LMS governance
• Learning operations
• Learning technology strategy
• Learning data governance
• Learning analytics and reporting
• Compliance training administration
• Certification and continuing education management
• Systems integration requirements
• User acceptance testing
• Release and change management
• Vendor management
• Project management
• Process improvement
• Stakeholder management
• Technical troubleshooting
• Data analysis
• Executive communication
• Technical documentation
• Customer service
• Global mindset and cultural awareness
• Strategic thinking with strong execution discipline
• Customer focus and service orientation
• Accountability and sound judgment
• Collaboration and influence
• Curiosity and continuous improvement
• Attention to detail and data integrity
• Adaptability in a changing technology environment
• Ability to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.
• Limited business travel may be required.
• Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential are preferred but not required.
• Must complete continuing education requirements as outlined by Crawford Educational Services, where applicable.

• Enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case-management tools; collaboration and documentation platforms. Working knowledge of APIs, SSO, HR data feeds, and learning content integrations is preferred.